Sunroof's in, and guess what, so is the water...

RamThis

New member
Well where do we start!!! Hmm, this has been a shit week for vehicles for me. After all the excitement of waiting to see my 4Runner with its new Hollandia sunroof, I feel like I've been kicked in the balls and punched right in the gut, because I'm so mad, I'm actually a bit nauseaus. Monday, when those f-ers open up again, they will wish they had never met me. And they better HOPE TO GOD they fix this exactly like I tell them to, or I will be contacting my lawyer. Yeah, it's that bad..........

No. 1. They put in the wrong sunroof. I repeatedly asked them about the Hollandia 700 series, they said yeah but it's the 5300 series they use. I said ok, as long as it's the Hollandia and it has the two position memory etc, and they said yep that's the one. I go pick it up today, and its not the right friggin sunroof. Didnt know it for sure until I got home and looked up Webasto's site and sure enough, TOTALLY wrong sunroof. I got the SolAire series sunroof. Something seemed odd when I saw that little two position control button, not the one I've seen in the pics here. Plus the sunroof opening seemed a bit small.

No 2. It leaks like a seive. On the way there to pick it up today at 4:30, it rained like a cow pissing on a flat rock. It let up to a light rain about the time the wife and I paid and left from picking it up. I took a few pics of the headliner and saw something odd in the pics from the flash. Wet spots on the headliner. I touched the headliner and it was like a wet sponge. Water was running down the front driver side pillar as well, on the INSIDE, and dripping on my leg.

No 3. They told me the headliner was going to be glued in and not removeable, that's why I had to have the PDR guy fix the few hail dings on the top because once they put the headliner in, it would not come back down without tearing it out. The other lady I talked to today, I mentioned I was a bit upset no one told me that when I scheduled it originally, and she looked at me like I was a retard and asked me who told you that. I said who, and she said that's not right maybe he misunderstood you or something but it's still attached just like factory and will come down just fine if need be. Hmmm.

No 4. Someone in the shop stole the CD that was in the stereo. We cleared out the whole 4Runner of our personal stuff, but the wife said she left a CD in the stereo that she was listening to on the way to drop it off. Thought it'd be fine there so she left it. On the way home, she went to listen to it, and it was not there.



It's been ten years since I've bought a new vehicle, about seven for the wife, and our FIRST new vehicle we've bought together. We were so excited to get this new 4Runner and get this awesome sunroof put in and enjoy this thing for years to come. Well, this has really put a damper on things that's for sure.

So, alas, I am uploading some pics now, and I will post them here in about 20 minutes or so once I get them resized.

I'm gonna go get shitfaced, I cant handle reality anymore...... :bash: :mad:
 
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For those of us in the DFW area where did you get this done? I want to make sure I never go near the place...

Sorry about your troubles.:(
 
POS Racing said:
For those of us in the DFW area where did you get this done? I want to make sure I never go near the place...

Sorry about your troubles.:(

Southside Trim and Glass, over by the Hospital District in Downtown Ft Worth.




Still working on pics, had to clear out some room on my pic server, they're uploading as I type this though......
 
Ok here are the pics. Enjoy the wet spots on my headliner :rant:

Sunroof_leak_1.jpg


notice the passenger pillar is wet too, I just noticed this as I resized the pics a half hour ago. So it's leaking on BOTH sides.
Sunroof_Leak_2.jpg


Sunroof_Leak_3.jpg


Sunroof_1.jpg


Sunroof_2.jpg


Sunroof_3.jpg


Sunroof_4.jpg


Sunroof_5.jpg
Sunroof_6.jpg
 
More Pix of even wetter headliner....

Here is the control they put in. The fabric is to cover up their screw up. Looks like they used a large HOLE SAW to cut the opening for a RECTANGULAR switch, put the switch in the huge hole, and covered up the gaping holes on the sides with headliner material. They will be buying me a new console too....

Sunroof_Wrong_Control.jpg


And a few hours after we got home, it rained again, and after it stopped, I went out to see if it leaked more, and of course, it leaked quite a bit. Here are the even wetter pics. Oh, and it's lightning outside now, just after midnite, looks like another storm is coming it. looks like more water in my 4Runner. Those bastards.....

Sunroof_2nd_Leak_1.jpg


Sunroof_2nd_Leak_2.jpg


Sunroof_2nd_Leak_3.jpg
 
Yep quarter after midnite, and it's pouring outside again. Great time to have a NEW sunroof thats about as good as putting a mesh screen over a hole in your new car's roof :bash:
 
Wow. I really hope they take care of you and get this fixed right so that you don't need to contact a lawyer.
 
Wow, they should replace your car. I would get a good lawyer and take these idiots to court. You didn't even get the same model you paid for!!!!!!! Its like buying a Toyota and getting a Ford!!
 
Oh man....a true horror story! That REALLY sucks. If it were me, they'd be replacing the sunroof, headliner, and control...or, I would be getting a refund and taking it to a reputable installer to get it fixed. Small claims court would have a hay-day with those pics. Good luck.
 
I'd be out there putting a tarp on my car, and my neighbors would think I'm going insane. I got pissed just looking at those pics. Good luck to you and the missus getting that fixed up.
 
That really sucks man.

I was going to express concern over anything-but-factory sunroofs in the other thread, but it really sounded like a quality product....
 
It's on credit card/debit card so if they do not agree to what I tell them on Monday morning, I will call my card issuer, and have them refund the charge, then call my lawyer, and BBB, and whoever else my lawyer tells me to call. Nice thing I have pre-paid legal services through my financial company we have our stocks through. Looks like it may come in handy for something other than speeding tickets this time lol.
 
Is there any specific reason you didn't go for a factory sunroof? I know they are not the greatest but at least they don't leak...well at least mine doesn't.
 
scott78945 said:
Is there any specific reason you didn't go for a factory sunroof? I know they are not the greatest but at least they don't leak...well at least mine doesn't.
I know up here you can't get an SR5 with a roof....so probably the same idea, because if you jump up to the sport you have to take a bunch of other features and shell the bills accordingly.
 
Ram, truly sorry to hear about this. The whole situation sucks. Like BlueWave said, I would throw a cover or some kind of tarp over it. Additionally, I advise you to seal the seams of the sunroof window temporarily with something maybe some light tack rubber tape. I would also cover your seats, interior, dash and anything else that might get wet until you get some dry weather. A WORD OF CAUTION - pay close attention to the water that drips down your A pillars. Keep a close eye on all the electronics (fuse box, harnesses, etc.) underneath your driver side dash and make sure they don't get wet. I had an old Acura Integra with a rust hole on top of the driver's A pillar and when it rained water would run down that pillar and find its way into the innards of the driver's dash. That's when my electrical problems started too. Don't want to fry whatever is down there. I wish you the best of luck getting this fixed, nobody should have to go through this BS.
 
Originally posted by Northof49
I know up here you can't get an SR5 with a roof....
Down here you can. My SR5 had the Factory or Port Installed Sunroof, Roof Rack, Roll Sensing Side Curtain Airbags, and Rear Spoiler. It works fine with no leaks. RamThis, I hope the installer takes care of your issue. From the pix you posted, I would demand a new 4Runner. :mad:
 
Those assholes!!! I hope they get it up the ass for this!!! We've had 2 sunroofs installed and although the headliner wasn't glued, it was AWESOME!! Not one leak. I wish you luck in you saga.
 
i agree that they should replace ur car...thats jus gross negligence...all that water getting into the roof and what not is just gonna cause you a boat load of problems down the road. Could make ur truck literally rust from the inside out, it's gonna smell like wet dog for quite some time i'm sure...they pretty much destroyed the entire roof of your car.

I would flip shit on those people...thats just ridiculous...sorry to hear man
 

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