We bought a new 2016 4 Runner last April 2016 and have 2 problems now. Passenger seat heater and liftgate shocks broke. Now 1 year later we have both rear lift gate shocks bad and on order under warranty from local Hickory, NC Toyota dealership waiting for those to arrive to be installed. .

But worse problem, is around same time, the passenger seat heater comes on at full intensity, with control in off position, while driving down the road and has done this several times already. However, the dealership (Johnson) refuses to troubleshoot or do anything about it UNLESS they first visually see this happen themselves! They tell us Toyota requires a visual first before they can do any warranty repair??

Has anyone else had this happen to a brand new 4 runner out there? I am a professional troubleshooter in my profession, and to hear dealership say this is assanine! Recently again, our youngest son was driving and I was passenger, and all of sudden, the darn seat got so hot underneath me, yet control dial in off position, but it was lighted up as it it were turned "on"... When we turned in to park car and shut off engine, one restarted it went off...?