I have the stealth with no-rise option...wouldn’t hesitate to buy again. I live 5 mins from Gobi and it still took 22 weeks for mine. They didn’t charge me sales tax when I went to get it either. Best mod I’ve done to date. My wife hated me buying it, but just today said she thinks 4runners look stupid without it. I had zero issues with customer service, but that’s mostly because I knew it would be a 20+ week wait for it. I didn’t call or email, I just waited (very impatiently). My recommendation is if it’s the rack you want like it was for me just pull the trigger and forget about it. One day you will get a call saying it’s ready and it will be like Xmas in July.