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Junior Member
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Join Date: May 2018
Location: Minneapolis, MN
Posts: 11
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Junior Member
Join Date: May 2018
Location: Minneapolis, MN
Posts: 11
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I purchased my kit about a year ago and had ballasts issues all winter. (Ive never had bulb problems, though.) XD support was very helpful and patient as we spend ~5 months troubleshooting. They mailed multiple ballast out to me before we finally were able to get it resolved.
Id for sure reach out if a bulb has any issues and you're still within the warranty period. Id even do it if it were slightly after... My guess is they will have you do a bunch testing first, like swapping bulb sides, manually flipping lights off and on, etc to help "prove"(?) that the bulb is bad before sending a replacement if warranted.
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