Sending PM now. I did get a call back yesterday evening. The person that called me was surprised that the order had been stuck in the system, and promised to ship it out today. I just logged on and it still shows 'processing'. I just called to see, but again was on hold for a while and the system kicked me out promising to call me back.

The guy on the phone was yesterday was very rude. I asked him to send me the part overnight, because it was supposed to have gone out last week and I'm driving around with a busted headlight. He told me he wasn't authorized to do that. I asked to speak to a supervisor, he told me I'd get the same answer. I told him I still wanted to talk to a supervisor, he told me I'd have to hold for 30 minutes. I told him just send me the damn part then.

I tell you, customer service is not a priority for you guys. There are many people selling what you sell, you should do your best to keep the clients you have.