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Old 12-29-2019, 04:06 PM
socal410 socal410 is offline
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Join Date: Sep 2017
Location: San Diego, CA
Posts: 54
Real Name: Ryan
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socal410 socal410 is offline
Member
 
Join Date: Sep 2017
Location: San Diego, CA
Posts: 54
Real Name: Ryan
socal410 is on a distinguished road
Need Help!

To all,
I am filing paperwork with small claims here in San Diego against Toyota in reference to the steering wheel peeling. I believe that this is more of a product defect than it is outside influence. If it was in fact outside influence, I do not feel that there would be this many owners(I understand this is a small forum) complaining about the same issue. Furthermore, it is clear that Toyota isn't supporting their owners in a consistent manner. I have gone through the Toyota process of working with my local dealer, opening a case twice with Toyota corporate, writing a letter, and threatening legal action. The time has come to follow through and I think what I am doing will be a good reference for anyone interested in getting their steering wheel replaced by Toyota with the same issues I am having.

I do however need some assistance. As with many things with large corporations, there is power in numbers when it comes to getting something like this done. I am asking that any owner that has had their steering wheel peeling to write a letter(maybe 2 paragraphs) detailing when the steering wheel started peeling, Toyota's response, and how you take care of your car along with you signing off on the letter. I will use this as my witness testimony if it even makes it to court. I think a judge might look at me and say that it might just be me. However, I think that a judge seeing myself and letters from 10 other owners with the same issue will show that this is not just negligence from the owner but possibly a defect.

It would also be very beneficial for any owners who have successfully had their steering wheel replaced to write a letter as well. This would show that there are inconsistencies from Toyota in how they honor their warranty with respect to the steering wheel.

This could either be a very successful case or a complete waste of my time. The bottom line is this is wrong and I want to exhaust all options before I give up on this. I think it will be challenging on my own but entirely plausible that this can be won with additional witness testimony via a letter. I will keep everyone updated on the forum as things move along and then you can do the same thing in your local jurisdiction if I/we are successful.

Please PM me with contact info so we can chat if interested.

For reference: Basic Warranty-This warranty covers repairs and adjustments needed to correct defects in materials or workmanship of any part supplied by Toyota, subject to the exceptions indicated under “What Is Not Covered” on pages 14–15.Coverage is for 36 months or 36,000 miles, whichever occurs first, with the exception of wheel alignment and wheel balancing, which are covered for 12 months or 12,000 miles, whichever occurs first.

In my view, this is poor materials and is thus a defect from the manufacturer.
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