Originally Posted by cb1111

If a lemon layer is willing to do a case then do it. It won't cost you anything and Toyota will likely throw money at you to go away. The lawyer will get 30/40% and the remainder will pay for the new wheel.

But let's face it. For several years I read complaints on the NHTSA database and the majority of complaints were incomprehensible ramblings. You need to write a coherent, to the point, unemotional letter Here are a few examples from NHTSA on how NOT to write a complaint:

"I LEASED A NEW 2016 VW GOLF. VW CLAIMED THE CAR GOT 25/35 MILEAGE. I AM GETTING 13/26 AND YET I AM A VERY CASUAL DRIVER. I HAVE TAKEN IT TO TWO VW DEALERSHIP A TOTAL OF FIVE TIMES. THEY ARE CLAIMING THAT THAT I ONLY DRIVE A FEW MILES A DAY, SO THE CAR DOESN'T HAVE ENOUGH TIME TO WARM UP AND THAT IS WHY I DO NOT GET THE STATED MILEAGE. IT'S A RIDICULOUS CLAIM. I FEEL LIKE THIS IS ANOTHER VW SCANDAL. I NEED TO ESCALATE THE RESOLUTION OF THIS ISSUE AS I HAVE PLENTY OF PROOF ON THE ISSUE. LET ME KNOW IF YOU ARE THE CORRECT GOVERNMENT DEPARTMENT TO DEAL WITH THIS ISSUE."

"WE STILL SMELL GAS IN THE CAR AND WE ARE SCARED. NOW, MY AND MY FAMILY'S LIFE UNDER RISK. WHO WILL BE RESPONSIBLE IF CAR GOT FIRE AND WE ALL DIE..PLEASE LET ME KNOW WHAT TO DO AND HOW TO GIVE THIS CAR BACK WITHOUT ANY COST TO ME?"

"CONTINENTAL TIRES 225/40R18•92H TIRE WALLS TEARING CRACKING AND CAUSING TIRE TO MELT A HOLE"

Each of these people may have a legitimate complaint (although the dealer is probably right on the first one), but they are written so badly as to be worse than useless.