Quote:
Originally Posted by SlugInfinite
No news update:
The supplier for my wife’s lights has reached out to Morimoto 2x and hasn’t received a response from them. He said he has another customer that has the same LED location failure in his pair.
I’ve contacted Xenon Depot 3x now via email and phone attempt about my lights, and haven’t received any type of response back. Xenon Depot is garbage. I’m planning to dispute the charge with my CC company and ship the lights back to them after the charge is successfully reversed.
I had Kustom54 lights on a previous 4Runner, there were a few issues with those and Pavel took care of them within hours. I will be going back to him.
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Firstly, we recognize that it’s taken us much longer than it should have to respond to your email and we are so embarrassed. Making our customers wait a few weeks is unacceptable, and we are truly sorry.
We’ve been plowing through backlog from the holiday, a skeleton crew here at the office thanks to flu season, and hordes of enthusiasts flocking our way for information on lighting upgrades during the darkest time of the year. None of this should be your problem, but the truth is that we’ve had trouble keeping up. Among recruiting more people to join our team, We’re committed to making some changes for the future.
Can you PM me your order number from us and email address? We'll get this taken care of ASAP!
Sorry!
