Quote:
Originally Posted by NW.OH.T4R
Escalated my claim through Toyota. They verified that it has gone through all appropriate channels so far, ending with the regional field service tech. The buy-back case has been initiated. I'll know more within the next 30-45 days.
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Good luck... be prepared... depending on the state laws (I live in SC), you may lose some money through the buyback.
Toyota bought back my '18 ORP due to steering wheel shake that could not be fixed and I lost close to 3k plus 4 months of insane stress. I only had my '18 for a total of 8 months and 9k miles (~1,000 of which they were test driving it after trying to fix it).
Toyota did as much as they could to help me out. They will offer you extra money back if you purchase another Toyota with your buyback check.
This is how I ended up with my '19 Pro, which also has this "clunk", but I'm not bothered by it.
If you have more questions on the process you can DM me and I'll try to answer as best I can.
Again, good luck!
