It's too bad there's not a Magnuson rep on the site to address this. Frankly, its the type of problem and customer service that would result in the loss of sales. I'm certainly re-thinking it for the future.

The problem may be rare, as evidenced by loads of different positive things I've read about the system, but you're not just judged by what goes right. You're judged by how you deal with someone having a problem, and this doesn't sound like proper customer service to me. Had it been my company, I would have put one of my engineers on a plane to come have a look at it. And if he couldn't figure it out, I'd have him install a brand new one on my dime.

This "it's not our fault and its normal" response is unacceptable. Anyone who knows anything about forced induction knows that's not normal.