Quote:
Originally Posted by El Burro Guapo
Update: I brought in today because I couldn’t take it anymore. Was told there was a bulletin released the day I took in for service stating select 4runners with the Dunlop’s like mine need to be brought in. I think it’s something more serious because the dealer service rep said a master tech has to look at it. I’m keeping all of my paperwork in case things get ugly.
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Post the documentation with what they state is the issue and solution. Let me take a look and see if I can help.
Any correspondences that occur over the phone or in person are fine, you should however request it also be written. Usually insisting that they email you with a breakdown of the conversation had earlier will suffice. Be sure to reiterate your concerns, echo their solutions and key points, and keep an organized roll of said emails.
