Have been taking my 4runner here about 2 years. Its a large dealership with a very busy service department.

In the last two weeks, I left me car for 90k service & inspection and some preventative maintenance of my choosing: "4x4 service" (fluids), new battery, spark plugs, fuel injector cleaning. While the battery was replaced, the plugs from my drivers side HID ballast were not re-connected so I was driving around without one headlight until I noticed getting out of the car.

My only complaint here is that when I e-mailed my service contact he never reached out or tried to remedy the situation. Not to mention when I picked up the car no one went over the inspection, issues or how the service went. It was just payment and goodbye. Now maybe this was due to the new covid-19 protective measures in place but it really made me just feel like a number in the books. For people who wouldn't understand how to read the service summary or fix the headlights in my situation it would have been a real let down.

Given that my fuel pump is under recall I am really considering taking it to another dealer as I have lost some faith in their service ability.