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Member
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Join Date: May 2017
Location: San Jose, CA
Posts: 447
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Member
Join Date: May 2017
Location: San Jose, CA
Posts: 447
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Well that sucks. It looks like good stuff too. There are too many talented that can't run a business for s@#$. It sounds like you were more than accommodating.
As mentioned in another post most of these places are 1 man (or woman) shows and given the circumstances they might hanging on by just a thread. So I'm sure the appreciate your tolerance.
With all that said you should be irritated. The customer service or lack of is unacceptable! Simple communication solves so many problems. I just went through this with an Amazon Vendor. In my case it was only $20 but they were totally unprepared to do any sort of business. They ended up with hundreds of complaints and are no longer an Amazon seller.
If they are having issues, the least they can do is give you a simple update. Honest communication with the customer about the actual schedules and difficulties will build credibility. Sweeping it under the rug and ignoring the customers gets a bad reputation and costs them money.
The best thing you can do for them, is give them the honest feedback. What they do with it is up to them.
Hopefully you can get the skids out of hock when they arrive at the PO. Maybe the delivery company can look at a business card, pay stub or some other document with the address?
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