Quote:
Originally Posted by sabom_matt
Have had an Icon stage 2 lift for ~2 years with ~15k miles on them, with a few moderately difficult off road trips. Recently developed a clunk front drivers side. Diagnosed as the KDSS hydraulic cylinder. Vehicle is currently at Glendale Toyota in Los Angeles area. Dealer won't cover under warranty.
The service manager defers to the "field tech specialist", who just consults over the phone and decides to deny warranty.
I then created a case with Toyota Customer Experience, and they have also allowed that decision to stand.
My 4runner is currently in their shop with a dismantled KDSS system, and the hydraulic cylinder unit (only comes as a unit with lines) costs $2046!! And they want to charge $2000 on top of that for diagnosis and then installation. I could almost get an Icon stage 7 for that amount!!
I am almost furious enough to get a lawyer involved, but not sure that will be worth my time and additional costs.
From reading through a couple other warranty threads, it would seem the burden of proof would be on Toyota to make the case that my Icon lift CAUSED the KDSS failure, and they have not done that, nor do I believe they would be able to do so.
Any suggestions would be welcome.
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I clunked about 20k miles after my lift was installed. Just replace the KDSS sway bar bushings first. See if that helps... It was $125-ish for me (parts are minimal, dinged on the labor but they have to strap the system back and it's a PITA). The geometry has changed with the lift, so there's probably a harsher wear to those bushings now.
Mine is good to go after ~10k miles after the repair and about 116k miles on the truck.
And post a picture of the bushings as they currently sit!
