Originally Posted by ajskowron

Final update, (and it’s good news)!

Emailed Northstar customer service after visiting Battery Solutions and they replied the next day by forwarding my email to Mike @Samoorian. He replied immediately and asked why I hadn’t tried to reach out to him directly. Wishing to get a new battery, I politely told him I had multiple times and that there was no number readily available for his shop. He said “what’s going on”, I replied with, “battery is having issues, history, blah, blah, blah) A few days go by with no reply so I email him for an update. He asks for the battery information again and then goes radio silent (again) As I was driving home day I realized I needed to call or email again as I hadn’t heard anything from him. I got home and low and behold, a 60lb box is sitting at my doorstep. I have a new battery!

Northstar was great, I get they are a small company that caters to large industrial applications so their customer service for us small guys may not be a primary focus. Email was the best way to contact them, don’t bother calling. Batter Solutions here in Long Beach was great too, they were super helpful even when I hadn’t given them a dime out of my pocket. The moral of the story here is I would advise against using Samoorian for this deal again, see if Northstar will use another vendor. The only time he was remotely prompt in his responses is when Northstar had eyes on it. I don’t know his story over there, but I’d think another vendor could make the process a bit smoother on all accounts.

Case closed, I have a new battery, and I’m happy. Now to dive into a bad transmission...


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