Originally Posted by sugjavier

So I emailed [email protected] and [email protected] back in Dec 28th 2020.
He responded via email asking for the same info: Serial number and the address to send it to. I provided the info probably 3x with pics just to make sure he's good.
After this he never responded to my other email attempts for status updates.

So I found his number online: 417-838-0736 and called him to confirm its him. This was around Dec 30th too.

I sent him a text January 13th since I haven't received any updates and he responded via text saying "I submitted it and waiting on Northstar at this point."

I responded ok ty just let me know when it's shipped.
Couple weeks later still no text and no battery.
Hoping to just get a replacement arrive at my doorstep sometime February. I'll update here if I ever get it.
I'm working from home so traveling is not a need but I would like to get the support we deserve for such an expensive battery.