Member
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Join Date: Oct 2019
Location: Las Vegas
Posts: 830
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Member
Join Date: Oct 2019
Location: Las Vegas
Posts: 830
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TOS or not, my girl runs a small business that relies on various shippers (UPS, USPS) to get her goods to the customer. She does most of her business on eBay and Amazon and they're both explicit in that the seller is responsible for the item being successfully delivered to the client, regardless of shipper involvement. They will issue refunds even for packages that have *been signed for* but the customer claims they never received and that comes right out of her pocket. It is, unfortunately, the cost of doing business. You either accept those costs, or you don't. Holding a customer responsible just because you have some TOS doesn't absolve you of responsibility any more than a gravel truck having a "Keep back 200 feet, we're not responsible for damaged windshields" sign absolves them of the responsibility to secure their load.
The damage looks easy enough to fix, but if you don't want to get into that, send it back and get a refund from your CC company. Done.
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'20 Army Green 4Runner TRD PRO
'16 Quicksand Tundra TRD PRO Gone
'08 Salsa Red Pearl 4x4Runner SE V6: Gone
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