I've never bought anything from SSO, but I stand with them here. They can't control carrier damage and on a large and costly item sometimes you have to wait for carrier claim. It's the way it is and SSO is right, IMO. Yes, there IS cost of doing business but it has to be moderated case-by-case.

Lastly, looking at the pictures, the damage is minimal. If you're getting a steel bumper to use it as such, just repair and move on rather than stressing yourself out.

My sliders from another company came with a big ding. Meh, they got more than that now and I certainly wasn't going to send them back or even look at it for more than a second.