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Banned
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Join Date: Nov 2018
Posts: 693
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Banned
Join Date: Nov 2018
Posts: 693
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Call me crazy, but the moment a customer forks over thousands for a product, it is the vendors responsibility to ensure that product arrives as advertised and to the satisfaction of the customer....end of discussion! You will absolutely not survive in this business when you essentially tell the customer there is nothing they can do, and to take it up with the shipping company. I agree, offering a discount to the customer and just rattle canning it would be a pragmatic option. Tell me again why SSO couldn’t ship a replacement immediately and then work the claim directly with Fed Ex?
Last edited by YellowSnow; 06-07-2021 at 09:05 PM.
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