Quote:
Originally Posted by SouthernSS
We do wish that we had the extra capital to just send out $1,000 products every time Fedex damages something, but we honestly just don't. We ship anywhere from 100 to 350 products out a week, Fedex messes up a good 1-4 a week on average easily. Some are easy fixes and some are not, and some weeks are much worse than others. If we were to payout and cross our fingers every time Fedex made a mistake, you're talking about a good $10,000-$15,000 swing every month praying with get positive claims back. On the year we're easily talking about $100,000 and to small companies, that's kind of a big deal especially if let's say only 30-50% payout.
|
Right... that was my point. I think you can afford to be a little less defensive here when people are almost exclusively on your side. Sure there's a couple people being unreasonable but if you engage at the same level it's unnecessary and not the best look. Worked for years shipping for small businesses and while some people don't get that shipping is a pita managed by corporations we have little sway over, most, if not all, of your customers get it and appreciate the time and effort you put into your products instead.
