Quote:
Originally Posted by YellowSnow
Actually no...I’m comparing a reputable company who stands behind their products, to a company who doesn’t seem to give a shit, and is now resorting to name calling and stalking profiles on a message board. You stay classy SSO.
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I'm with
@
YellowSnow
on this one. Just get the customer an undamaged product and deal with the FedEx problem with the shipper.
(This stuff always blows my mind. If your 4Runner showed up with door dings and trail rash would you just shrug your shoulders and pay them MSRP and say "it will get beat up anyway"? No of course not. Heck, there are active threads on exactly that and we are all supporting those buyers.)
Like many here, I have bought all sorts of heavy metal things from vendors and I can say a few things:
- This whole idea that "it's going to get scraped up en route" is bogus. If packaging is well designed, it will be fine. (Never mind armor - I have ordered much heavier items off Amazon and had no damage on arrival.)
- When I have had some sliders and skid plates show up damaged, some vendors took care of it very quickly. In one case, they shipped a new set and I just dropped the scraped up ones back at FedEx. In another case, the offered me an exchange or a several-hundred $ credit, my choice
- Then there was one that blamed FedEx, told me to paint it, and basically did everything they could to avoid addressing the situation. I eventually got their attention by telling them I would just call the credit card company and reverse charges and drop their product back at UPS.
And you know what? I have evangelized the heck out of the vendors that treated me well and probably generated a bunch of sales, and I have also talked widely about the bad experience and made sure people knew how that company treated their customers.
