Originally Posted by sn_85

I'll offer my experience from a previous purchase. I was one of the original adopters of the Rig'd Supply Ultraswings. This was when they were still a nascent company and I purchased their launch edition swing outs. Mine arrived slightly damaged with some scuffs and scratches in the powder coat. No structural damage. Their initial units were missing some packing structures so my wheel plate was just bouncing around during shipping and it caused the scratches.

I emailed them, sent them pictures and they responded promptly. Their response was to 1) offer me $150 credit or 2) offer a replacement unit free of any wait or charge. Since it was really just superficial damage and very slight I took the $150. Their response blew me away considering they were a new company and even though I sold the swing out and moved onto a full rear bumper I am still a fan of Rig'd and can't recommend them enough.

Honestly I think this is how SSO should have handled this. They should have offered $100-$150 in refund and sent the customer a power coat touch up kit free of charge. The bigger issue here and I think many have missed is that when the OP reached out to SSO they told him they'd be sending him a new replacement bumper in 2 weeks and instead it's been 2 months and now they have changed their story/response to say it'll be pending a FedEx claim. To me, that is misleading if not a flat out lie. SSO should have just initially said we're investigating the issue and will be filing a claim with FedEx. Instead they fed the OP a fable and made it worse. I think the OP is more upset about being lied to then the bumper itself being damaged.