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Junior Member
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Join Date: Apr 2014
Location: NJ
Posts: 25
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Junior Member
Join Date: Apr 2014
Location: NJ
Posts: 25
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Thanks for the replies
The dealer + a local Toyota agreed this was not normal, and will replace the steering wheel column under warranty.
I found the Toyota customer complaint hotline to be completely useless and no one got back to me after multiple calls to chat with a Toyota rep. Since the dealer is working on a fix, I've closed the complaint.
What helped was me leaving a 1 star review on Google. This is the 3rd truck I bought from this dealership (2nd 4Runner), and it seems the dealership manager/owner finally stepped in.
Hope they get the steering wheel alignment right
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2003 4Runner Sport (sold). 2009 4Runner SR5 (sold). 2018 4Runner TRD ORP. 2020 Tacoma TRD ORP. German Shepherd.
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