I had both of his tire carriers. The original drop-down tire carrier, and the swing-out tire carrier. Had none of those issues that he talked about. Drove with both of them probably a good 45,000 miles if not more. Not even sure how much of that was dirt, but I'd say a good couple thousand, and I'm not talking forest roads.

I'm thinking he didn't install the device correctly, and is trying to put it off on DOM, among the other options. Main reason I say this is a lot of the things he complains about, wobbling, not sitting level, etc, is all due to it not being installed correctly. You must install this with another person to ensure that it sits flush, level, and tightens fully. If you don't do this you will have wobble.

One person needs to push in and towards the vehicle, while you tighten down. This ensures it sitting correctly. If doing this by yourself it won't be installed to the point of no wobble. Obviously anything like this will wobble to some degree. My rear bumper tire carrier will wobble a bit.

If he had extreme wobble he would have installed the wedge lock backwards. I've seen that happen and the wobble is bad, and doing so CAN strip the hex tool. I never had issues with that. Curious if he impacted with too much torque.

The other stuff seems to be mostly preferences, such as not being able to accept a table. Nowhere is it advertised to be able to...Though if you put your mind to it you can. I figured out a way to, but then changed to a rear bumper when the opportunity approached.

The paint is advertised as primer so complaining about that seems worthless.

Obviously damages should always be taken care of IMO, so that was a goof on their part, but depending on what it was, if it wasn't actually anything that messed with integrity, he might have been trying to say it would be quicker to fix than wait another week or two for a replacement. Especially if there was a trip deadline.