Quote:
Originally Posted by Jetboy
One case I know of locally - owner bought new tundra 5.7. Cam broke on a road trip in BFE. Toyota had local dealer go get him and his trailer. Engine swap takes a bit to get parts and do the work. So Toyota setup a free temporary lease on another new one so the guy could get on with his trip. Moved his stuff to the new truck and off he went. After the new engine was installed, Toyota shipped the truck to him and took the leased truck back. Toyota also extended the warranty, paid for 2 months of the car payment, and apparently tossed in a TRD Exhaust to compensate for the hassle. <- That is how you handle initial issues well. Toyota corporate is basically ghosting owners with the turbo issues from what I can tell. We'll get it fixed when we get it fixed. Go home. We'll probably call you in a month or two.
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That seems to be the old way vs the new way in other areas as well. The Chinese virus has changed the way medicine is practiced in the US. Shortages of staff and supplies have created blase or jaded attitudes among those that are still working. In the former way you often gained a customer for life; in the latter people just get pissed off. It must be frustrating for automotive companies not to have anything to sell.
