Quote:
Originally Posted by BlackWorksInc
Problem is that customers don't like hearing their vehicle isn't worth fixing or that a technician/shop can't give them a definitive repair quote on their barely held together vehicle. We've gotten into this argument with customers too often, so we just waste our time documenting everything, pricing it out, and giving it to the customer. Hard to argue with numbers and pictures most of the time.
There is plenty of times if love to just P&A "[x1] Road Flare [x5] Gal, Gasoline" for the customer than waste 2hrs documenting everything wrong with their vehicle and then wasting my part's department's time quoti g out a 15k repair bill on a 20yr old 300k vehicle that just needs to be put out of it's misery and saved from it's neglectful owner.
|
You make a good point and what you said makes sense (and gave a good chuckle). Thank you for that perspective. My original inclination here, fwiw, is to be sympathetic to the shop. They don't want to argue with the customer but they don't want to do the work either because it is too much of a headache.
