Quote:
Originally Posted by BlackWorksInc
Problem is that customers don't like hearing their vehicle isn't worth fixing or that a technician/shop can't give them a definitive repair quote on their barely held together vehicle. We've gotten into this argument with customers too often, so we just waste our time documenting everything, pricing it out, and giving it to the customer. Hard to argue with numbers and pictures most of the time.
There is plenty of times if love to just P&A "[x1] Road Flare [x5] Gal, Gasoline" for the customer than waste 2hrs documenting everything wrong with their vehicle and then wasting my part's department's time quoti g out a 15k repair bill on a 20yr old 300k vehicle that just needs to be put out of it's misery and saved from it's neglectful owner.
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It has to become a safety concern eventually. My guess is that some shops just will not go down the road to hell that one of these repairs can become.
