many of their negative reviews are the same issues you bring up. poor customer service. I don't buy the excuse of 'we are a small shop and we are really busy/ not enough people' nonsense. did you pay up front? or do they charge when they ship?

Im all for supporting the small shops rather than the big corporations but damn that's your hard earned money you're putting on the line. is their bumper worth the headache of an undetermined wait time and poor customer service? cancel your order, get your money back and keep searching. their swingouts are like $3K aren't they. hell of a lot of $$$ to drop on good faith that they will actually produce the product and ship it in a reasonable amount of time