Quote:
Originally Posted by GangsterOfLove
Sorry, no. I don't pay for a diagnosis of "maybe".
If you don't know, just tell me and I'll take it somewhere else.
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I get that and sometimes technicians will use "that's it maybe..." as an excuse to wash their hands of a vehicle or to get more diagnostic time, that I won't deny.
But there's also the flip side of that where most shops will quote you X amount of money for the first 1hr of diagnosis. That's common shop practice in the industry because some issues cannot be resolved in 1hr, nor figured out.
I had a customer's vehicle that had an issue with their electrical system and I sank at least 2+hrs into (customer only paid for one), the best I could offer was that I managed to isolate the issue to two modules. I was pulled off the job because I already went over the 1hr allocated for the vehicle and the customer had to authorize additional time, which they refused (because the service writer did not properly explain how diagnostic time works among other issues). But because the customer refused to authorize additional time to find the issue I was left with "either one, or both of the modules and/or wiring need to be replaced" as my answer. Not to mention I took a hit to my paycheck because I actually spent longer than the allocated time on the vehicle.
I get that it's frustrating and in our industry many people take advantage of "maybe" being a excuse to wash their hands of a customer or to rake them over the coals. But also consider that if as a technician I'm being forced to work on a vehicle for 1hr of pay while being expected to put unlimited time into the vehicle, that's breaking a lot of labor laws. I mean would you work an indefinite amount of time for 1hrs worth of pay?
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Gelthos
What were the symptoms, issues you where having with your 4Runner. Also did they give you a list of DTCs and what testing methods they used to determine if the ECM was at fault?