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Old 08-18-2006, 10:20 AM #1
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Thumbs up a note about tjm

i dont know how many of you know this, but while wheeling at paragon my tire caught the drivers side wing of my tjm and proceeded to pull it down at a 60 degree angle, skewing the entire bumper.

well, i wrote them a nice letter and discussed it with jason burtman (from who i bought the bumper) and he helped me tremendously. I have to say, I am weary of ever falsely praising online vendors, but Jason went above and beyond for me. He is a good guy, and really stuck his neck out. If you are interested in his products (he runs Burtman Industries -- http://www.burtmanindustries.com) don't fear, he stands behind his customers and will be there for you if something goes awry.

anyway, he helped me out a lot. i spelled out my case to tjm, and long story short they recognize that i am a supportive, loyal customer. Though they do not believe the bumper ends being aesthetic is a problem, they do believe that making their customers happy is important, and they did explain that they do not design their bumpers to be run by a 4runner that is out of OEM spec, esp with regard to swaybars being disconnected.

So they have been very generous and decided to give me a brand spanking new T-17 for free.

Anyway, I wanted to let you all know that TJM does support their customers and despite my surprise at the interference issue, it is a quality product that is worth your money.
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Old 08-18-2006, 12:41 PM #2
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wow very kewl of both those companies. I've never dealt with TJM, but I've always recommended Jason and his company.
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Old 08-29-2006, 01:02 AM #3
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Jason B is just really nice Jason B is just really nice Jason B is just really nice Jason B is just really nice
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Jason B is just really nice Jason B is just really nice Jason B is just really nice Jason B is just really nice
Glad to help ya out.
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Old 08-29-2006, 07:32 AM #4
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thats awesome man. How bobbed are your old wings now? plan on reusing the bobbed ones? could happen to the new wings too. Im gonne end up bobbing mine for my 285s since I think if I wheel it hard enough it might happen to me.

Glad to see everything worked out

Kudos Jason man!!! I like dealin with him too. def A+++ service
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...2001 4runner sr5 sport pkg...

current mods: 35" baja mtzs,5 stars, OME 883 front coils TG sliders, tjm 15 front bumper, painted silver, yakima rack with loadwarrior, arb air lockers front and rear, inchworm 5:1 case with twinsticks. croyed gears and output shafts. 4.56 gears

things to get: rear bumper and tire carrier, 35s, heated seats, new roof rack, finish custom turbo setup.
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Old 08-29-2006, 12:24 PM #5
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i used to bobbed ones. theyre cut 2 inches or so
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