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Old 10-08-2019, 07:10 PM #16
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Originally Posted by 3bears View Post
just another reason why I really like Toyotas.
My daughter in law took her 2017 ford with about 43k and extended warranty in for repairs.things she thought some should be under the warranty..No back up lights, passenger heat seater not working, auto door locks not working. they replaced bulbs, heater switch and fixed broken wires in harness to driver door. Of course none of it under warranty, considered standard wear items....really...standard wear ? at 2 years old and 43k...standard wear ? ok bulbs maybe,,,
glad I drive a yota
Ford service advisor here. Bumper to bumper coverage is 3 years/ 36,000 miles so she's out of that. Her extended warranty is either powertrain only, or some aftermarket junk.

Everyone thinks their "extended warranty" is going to cover whatever goes wrong... well guess what? It covers what is in the letter of the contract (She read it right? Before she forked over the money...?), and anything outside of that contract is on her. After 42K miles things are going to break.. the bulbs would have been replaced at no charge at my dealership, the heater switch was almost certainly broken by being abused, they don't just break for no reason, and unfortunately wiring chafes occur in places that have movement such as the accordion wiring loom between the body and door of the vehicle.

Sorry if I come off as a bit pissy about this, but people come in my work every day expecting someone to take care of their vehicle at no cost to them. Guess what? You get a warranty with the vehicle and you have the option to purchase a (better) extended warranty if you don't want any high dollar surprises. Other than that, you're an owner and if you want things to work you're going to have to pay for it.
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Old 10-08-2019, 07:42 PM #17
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Ford service advisor here. Bumper to bumper coverage is 3 years/ 36,000 miles so she's out of that. Her extended warranty is either powertrain only, or some aftermarket junk.

Everyone thinks their "extended warranty" is going to cover whatever goes wrong... well guess what? It covers what is in the letter of the contract (She read it right? Before she forked over the money...?), and anything outside of that contract is on her. After 42K miles things are going to break.. the bulbs would have been replaced at no charge at my dealership, the heater switch was almost certainly broken by being abused, they don't just break for no reason, and unfortunately wiring chafes occur in places that have movement such as the accordion wiring loom between the body and door of the vehicle.

Sorry if I come off as a bit pissy about this, but people come in my work every day expecting someone to take care of their vehicle at no cost to them. Guess what? You get a warranty with the vehicle and you have the option to purchase a (better) extended warranty if you don't want any high dollar surprises. Other than that, you're an owner and if you want things to work you're going to have to pay for it.

I completely agree with you about various point you bring up, including warranty terms and limits on certain items which may be consumables like clutch. I understand it’s a sensitive topic as you are on the front lines with these things on a daily basis, some people may be unreasonable with their expectations.

My family has owned 6 Ford cars trucks in the past 15 years… and all of them have had more problems than anything else we have owned. That is fact, at least when compared to the multiple Honda, Toyota, Chevy, Acura, and Mazda products we have.

200k+ on my Toyota, which gets plenty of off-road, I have yet to have a factory wiring loom chafe. Perhaps if Ford engineering and production did a better job of routing wires in a better way or provide additional protection or strain relief they would not be having these problems.

Some products are just built better than others… Ford unfortunately does not hold the crown in this regard. You guys do have some innovative products and push the market on the enthusiast side which I do appreciate. Now if you could only get your stock prices to grow… your company has shown a consistent decline in value over the past 5 years which is pretty unfortunate as I own a bunch of Ford stock as well. We have invested in you, but it dose not appear you have invested in us.

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Old 10-08-2019, 08:15 PM #18
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Quote:
Originally Posted by Bumbo View Post
I completely agree with you about various point you bring up, including warranty terms and limits on certain items which may be consumables like clutch. I understand it’s a sensitive topic as you are on the front lines with these things on a daily basis, some people may be unreasonable with their expectations.

My family has owned 6 Ford cars trucks in the past 15 years… and all of them have had more problems than anything else we have owned. That is fact, at least when compared to the multiple Honda, Toyota, Chevy, Acura, and Mazda products we have.

200k+ on my Toyota, which gets plenty of off-road, I have yet to have a factory wiring loom chafe. Perhaps if Ford engineering and production did a better job of routing wires in a better way or provide additional protection or strain relief they would not be having these problems.

Some products are just built better than others… Ford unfortunately does not hold the crown in this regard. You guys do have some innovative products and push the market on the enthusiast side which I do appreciate. Now if you could only get your stock prices to grow… your company has shown a consistent decline in value over the past 5 years which is pretty unfortunate as I own a bunch of Ford stock as well. We have invested in you, but it dose not appear you have invested in us.
Fair enough, and as far as it goes there's a reason I drive a 200k mile 4runner (although I own a 17 Escape that my wife drives). My personal take on things is that mechanically- engines, transmissions, driveline etc- they are overall extremely reliable. It's the interior quality and electronics that are the weak links.

A stripped down f150 is about as reliable as it gets.. the more gadgets you add the more there is to break. Unfortunately the way the electronics are integrated you can have a mechanically perfect vehicle that won't drive due to an electronics or wiring issue. If the internal network goes down the vehicle can immediately die while driving and have to be towed in.
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Old 10-08-2019, 08:49 PM #19
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Originally Posted by OrRunner View Post
Fair enough, and as far as it goes there's a reason I drive a 200k mile 4runner (although I own a 17 Escape that my wife drives). My personal take on things is that mechanically- engines, transmissions, driveline etc- they are overall extremely reliable. It's the interior quality and electronics that are the weak links.

A stripped down f150 is about as reliable as it gets.. the more gadgets you add the more there is to break. Unfortunately the way the electronics are integrated you can have a mechanically perfect vehicle that won't drive due to an electronics or wiring issue. If the internal network goes down the vehicle can immediately die while driving and have to be towed in.
As time goes on these things have become rolling computers. Electrical, network, and communications issues you almost need to have some IT background (or special dealer tools) to troubleshoot these things. Systems have become and are becoming increasingly more complex. Ill agree with you there, but it’s also why I still appreciate older cars.

We have had some mechanical problems with some of our Ford products… but the bulk is probably general interior, trim, noise, things rattling themselves apart. We had a blown head gasket in a Windstar, transmission issue on a 4th gen Mustang GT, windows keep falling into the doors on the 4th gen or stop working as well. They don’t age well, and all the noises (mechanical and trim) and they start to make, you end up fixing by putting on louder exhaust.

The F150 FX4 wouldn’t shift out of park, need to lift the center console and hit some kinda release switch for the parking actuator. Water in the stock fog light housing along with various trim related issues. My factory installed sub also cuts in/out randomly now. Oo yeah, and 4WD system stopped working when I actually needed it in the desert. There is more, I just don’t care to remember the pain lol.

Brother recently picked up a new Mustang PP2… tons of electronics and features, electronic valued exhaust and a bunch of other driving modes. Let’s see if it lasts, but I assume he will likely end up getting dumped before warranty is up.

Ford makes some cool stuff, but I don’t expect a lot in the quality department. There is a reason I didn’t buy a 1st gen Raptor even though I wanted one.

Either way, Toyota has been a money wise brand to me. As lack luster as it can be at times, I appreciate the reliability and general quality. I’ll be around here for a while.

Last edited by Bumbo; 10-08-2019 at 08:52 PM.
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Old 10-08-2019, 08:57 PM #20
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Originally Posted by OrRunner View Post
Ford service advisor here. Bumper to bumper coverage is 3 years/ 36,000 miles so she's out of that. Her extended warranty is either powertrain only, or some aftermarket junk.

Everyone thinks their "extended warranty" is going to cover whatever goes wrong... well guess what? It covers what is in the letter of the contract (She read it right? Before she forked over the money...?), and anything outside of that contract is on her. After 42K miles things are going to break.. the bulbs would have been replaced at no charge at my dealership, the heater switch was almost certainly broken by being abused, they don't just break for no reason, and unfortunately wiring chafes occur in places that have movement such as the accordion wiring loom between the body and door of the vehicle.

Sorry if I come off as a bit pissy about this, but people come in my work every day expecting someone to take care of their vehicle at no cost to them. Guess what? You get a warranty with the vehicle and you have the option to purchase a (better) extended warranty if you don't want any high dollar surprises. Other than that, you're an owner and if you want things to work you're going to have to pay for it.
Do you really expect a person who buys known junk to read fine print? On the bright side these kinds of people are easy money.
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Old 10-08-2019, 10:26 PM #21
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Do you really expect a person who buys known junk to read fine print? On the bright side these kinds of people are easy money.
was not my choice and I was not around.
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Old 10-08-2019, 10:47 PM #22
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The only thing that ford has is the 7.3 IDI, and they didn’t even make that. JUNK. My parents had a 06 f-150, went through 2 engines and 2 trannies in that POS


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Old 10-09-2019, 12:46 AM #23
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I feel like American cars focus too much R&D on gadgets. There's research to show though that your average millennial cares more about "connectivity" then reliability or low cost of ownership, stuff that actually matters. As long as it's got a touch screen, cameras all over the place and has auto-pilot so one can text while driving as much as they want they will keep selling those kind of cars.
Look at the reviews on Yelp for car repair places. Most of them are of the "My car was making a funny noise. Jerry fixed it in 10 minutes and only charged me $80!"
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Old 10-09-2019, 12:54 AM #24
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I'm going to try to avoid owning a vehicle that has a 'network' and that needs software updates as long as possible.
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Old 10-09-2019, 12:19 PM #25
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I'm going to try to avoid owning a vehicle that has a 'network' and that needs software updates as long as possible.
Anything manufactured today does… including Toyotas.

There are many devices with some sort of communication protocol between them in modern cars. Its just how things are made these days.
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Old 10-09-2019, 06:52 PM #26
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Anything manufactured today does… including Toyotas.

There are many devices with some sort of communication protocol between them in modern cars. Its just how things are made these days.
True, but I agree with his sentiment.
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Old 10-25-2019, 01:47 AM #27
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I had 2005 F150 with the 5.4L. I sold it with 75K. miles. It blew with 80K on the new owner. Jumped to Toyota after that.
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Old 10-25-2019, 08:45 AM #28
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Ford may be Built tough yet it is NOT designed or manufactured TOUGH.

Toyota on the other hand as we All know well here, is built Tough on all 3 fronts. How else could their goods be on the road so darn long?!

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Old 10-25-2019, 09:44 AM #29
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Haved owned 40+ vehicles from around the world in my life, none of the best ones have been made in this century.
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There's Jap crap, British crap, Euro crap, Big 3 crap, why I've had so many, lol.
Extended warranty's are crap for the buyer easy money for seller.
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Old 10-25-2019, 11:18 AM #30
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Anything manufactured today does… including Toyotas.

There are many devices with some sort of communication protocol between them in modern cars. Its just how things are made these days.
The CANbus is pretty amazing. People just need to take the time and learn to understand things rather than go "this new stuff sucks!".
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