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Old 04-03-2020, 04:13 PM #1
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4wheel Parts store in Van Nuys

DO NOT GO TO 4Wheel Parts in Van Nuys.

I just did a complete refresh of my front suspension, new Energy suspension poly bushings, new cv axles, new OEM Toyota upper and lower ball joints, Energy Suspension steering rack bushings, and Moog inner tie rod ends.

I took my rig over to 4 Wheel Parts in Van Nuys for an alignment and they called me back at the end of the day to say they could not do the alignment because my inner tie rod ends were bad. I asked if they had the right vehicle because mine are brand new. The guy pretty much ignored what I said and started to say he had a quote for the repairs and if I wanted to go ahead with them doing the work. I told them thanks but no thanks.....

When I went to pick up my rig they even had the mechanic come out and tell me how bad my tie rods are at which point the manager made a big production and show of getting me to sign paperwork saying that I am responsible for this unsafe vehicle and not to drive it away.

While I was standing there waiting for their "mechanic" to come speak with me....they had 2 other guys on the phones with customers giving them the same "your vehicle is too unsafe to drive....you need to get us to fix it or sign paperwork saying we told you this vehicle is unsafe to drive.

I started to doubt myself...am I so crazy that I forgot to install the inner tie rods? I went home and pulled the boots back and even removed the outer tie rod ends to check for play....All good. I even had my neighbor (a 35year toyota mechanic who retired last week.....I am still hung over from his retirement party) double check my work....He said ALL GOOD and recommended not going back to 4Wheel Parts.

I cant understand how a shop like that can think so little of its customers. I mean how dumb do you think I am. When a guy comes in with a built up rig DIY plate bumpers, DIY winch install etc.....get a clue....the dude probably can see through your bullshit.

Just wanted to give you guys a heads up.
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Old 04-03-2020, 06:39 PM #2
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Quote:
Originally Posted by ptsailing View Post
DO NOT GO TO 4Wheel Parts in Van Nuys.

I just did a complete refresh of my front suspension, new Energy suspension poly bushings, new cv axles, new OEM Toyota upper and lower ball joints, Energy Suspension steering rack bushings, and Moog inner tie rod ends.

I took my rig over to 4 Wheel Parts in Van Nuys for an alignment and they called me back at the end of the day to say they could not do the alignment because my inner tie rod ends were bad. I asked if they had the right vehicle because mine are brand new. The guy pretty much ignored what I said and started to say he had a quote for the repairs and if I wanted to go ahead with them doing the work. I told them thanks but no thanks.....

When I went to pick up my rig they even had the mechanic come out and tell me how bad my tie rods are at which point the manager made a big production and show of getting me to sign paperwork saying that I am responsible for this unsafe vehicle and not to drive it away.

While I was standing there waiting for their "mechanic" to come speak with me....they had 2 other guys on the phones with customers giving them the same "your vehicle is too unsafe to drive....you need to get us to fix it or sign paperwork saying we told you this vehicle is unsafe to drive.

I started to doubt myself...am I so crazy that I forgot to install the inner tie rods? I went home and pulled the boots back and even removed the outer tie rod ends to check for play....All good. I even had my neighbor (a 35year toyota mechanic who retired last week.....I am still hung over from his retirement party) double check my work....He said ALL GOOD and recommended not going back to 4Wheel Parts.

I cant understand how a shop like that can think so little of its customers. I mean how dumb do you think I am. When a guy comes in with a built up rig DIY plate bumpers, DIY winch install etc.....get a clue....the dude probably can see through your bullshit.

Just wanted to give you guys a heads up.
not all the 4 wheel parts places are equal. I've used the 1 in Redondo for years, the one on Burbank once and the one in Tucson. The Tucson 1 is the worst by far and I only get parts delivered there and never have them work on any of my rigs. They installed some bs non OEM springs on my son's 4th gen when they did the 5100 install and tried to say it wasn't them. We just picked the car up from you and the car leans to 1 side because the spring was the wrong length and type. Get this I Never wanted them to touch the springs just change the shocks and struts. Tucson 4 wheel parts are worth the energy and time that it took to write this post. I took the car to Redondo when the car was in LA and the got my rear springs fixed for $500.00 but now it rides like it should and has zero lean
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Old 04-04-2020, 01:11 AM #3
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If you'd asked me, I would have warned you not to go there.
The Van Nuys 4WP has been both corrupt AND incompetent for about 20 years now.
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Old 04-04-2020, 07:37 AM #4
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When I lifted my truck I had 4wp do the alignment. Dropped the truck off at 8:30am called them at 4 to check in and they hadn't started but they close at 6pm so I told them I'd be down just before closing. I get there only to find out they didn't do the alignment. They said leave the truck and come back tomorrow. Which I couldn't do since 1 work 6 days a week usually. I told them they had the truck for 10 hrs for an alignment they are doing. Which I was then informed the alignment tech had left for the day hours ago. Ended up waiting in their shops till 8:30 PM for the tech to come back and do the alignment... Only to find out when they were done that one of my tires I had ordered ( which I was told arrived at drop off in the morning) was not there.

I honestly will not use their locations just based off my expierence and the stories others have told me. To be fair the employees were nice and helpful trying to rectify the situation but the fact that they couldn'communicate well with me or get the jobs done correctly does leave me with no confidence in them.


Now if there is a job I need a shop for I go to the privately owned offroad mechanic and fab shop near me ( which is a further drive but worth it). In fact I had to take the truck this week to my local shop for an alignment after changing my UCAs, got there at 9 and was out the door by 10:30. Way better expierence.
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Last edited by G_Raw; 04-04-2020 at 07:41 AM.
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Old 04-04-2020, 01:39 PM #5
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Quote:
Originally Posted by pluton View Post
If you'd asked me, I would have warned you not to go there.
The Van Nuys 4WP has been both corrupt AND incompetent for about 20 years now.
NOOOOOWWWWWW you tell me!
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Old 04-04-2020, 04:18 PM #6
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Thanks for the heads up. Honestly I don't trust anything in Van Nuys though.
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Old 04-04-2020, 05:02 PM #7
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I thought it was common knowledge to avoid 4wheel parts.
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Old 04-05-2020, 03:17 AM #8
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I thought it was common knowledge to avoid 4wheel parts.
Well maybe it should officially become common knowledge here?
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Old 04-05-2020, 12:49 PM #9
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They had the best deal on my wheels in LA and walking into the door they had been cited by the city for price gouging. Had to post it on the front doors ��
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