I agree that it's probably not SRQ. But what I have trouble with them is communication. It would be nice if they were a little more proactive in keeping us posted. I have only seen reactive responses regarding this "Group Buy".

@SRQ-Runner It has been over 2 months since the majority of the people in the group buy have placed their orders. Now I understand stuff happens, but could we please get some some concrete updates on what's going on? Is it typical business practice to hold customers money without having the product to fulfill it in a timely manner?

Thank you for your time.

I agree. I still do not have mine and have been told that it would ship a couple different times, yet still have not seen anything.

Hey all, let me answer some of these questions from the MagnaFlow side.

1) Absolutely not an SRQ problem. This is a MagnaFlow supply issue more than anything.

2) The person that ordered directly from MagnaFlow did get his kit before you guys *only* due to an internal system error. The person whom you spoke with in customer service is correct most of the time. We send directly to our Ecomm customers before we fulfill a stocking order to a large distributor. However, in the case of this group buy, we need to fulfill your orders first. I blew this up on the MagnaFlow side to make sure it doesn't happen again.

3) The reason no one in customer service knows about your group buy. SRQ is facilitating this group buy through a large distributor, Premier. If you call MagnaFlow, they will see a Premier order, not an SRQ one. This may sound like a dumb structure, but at the time, it was the quickest method and the way to offer an aggressive discount. We will revisit this in the future.

4) Stock and shipping. I will have 40 units in a box this Friday 2/19. They will then freight ship to Premier's warehouse in Salt Lake City, and then ship to all of you. At that time, SRQ will provide tracking as soon as he has it.

Again, this is not an SRQ problem. MagnaFlow has been battling the supply side lately for Stainless Steel. Competing with Tesla and GE. And then throw lovely Covid on top and you get a disaster. So I apologize on behalf of MagnaFlow. But very very soon you will all have your exhaust.

Following up on what Connor said,

Magnaflow was able to get 18 kits shipped out last week and via tracking it looks to be in Utah today. With that information, I feel that we should have tracking from Premier on 18 kits sometime between today and Wednesday.

When the first kits went out a month back they did not follow a certain pattern in terms of which kits went out. I have a call scheduled today with them to make sure that they start with the oldest orders and work their way up with the 18 arriving kits.

I'm sorry for such a delay on these kits, I wish I had control over the Magnaflow production schedule. We are already in the talks of going direct with Magnaflow to hopefully get 20-30 kits in stock at our warehouse so we don't have to rely on them for future orders.

As always feel free to shoot us an email if you have any questions about your order, [email protected]. We promise we haven't forgotten about you (t4r members), we are just overwhelmed with all the different social media outlets people reach out to us on.

Sorry for all the confusion/hope of shipment. When we give you an update it is based on what Premier/Magnaflow tells us and we just hope they keep to their word.

A couple of updates were provided above regarding this but wanted to respond directly. To be frank, your money went through us and to Magnaflow/Premier when the group buy orders were placed. We saw it for all of 30 minutes. If I had known that the build time was going to be so long on these kits I would have asked that payment wasn't due till they had the kits ready to ship.

Anyone that shoots us an email we provided an update for within an hour or two. You can also give us a call. We haven't been very active on t4r and still working on finding time to make it something we get to at least a couple of times a week.

All of the group buy orders were placed the day it ended and money was sent. We were pumped to get the kits in the hands of you guys. It seems the group buy overwhelmed Magnaflow production. Hats off to you guys for that.

I got a great reply from SRQ support via email this morning, with the same info as above. Sounds like everyone is doing what they can. Thanks for the update guys!

I appreciate the transparency and the update.

I'm taking this situation as it goes, so I appreciate the updates! I figured that something new to MF wouldn't be ship-ready when we all pounced and covid would certainly be playing its part (my own company is hurting with metal supply in Europe). It's good to hear that more are about to head out to some psyched customers!

I just got an in-stock notice from Magnaflow for this kit. Hopefully that means that our orders are prepping to ship as well. Excited to get this on the truck, it looks really nice!

We are adding tracking now for 18 kits that Premier shipped today.

The in-stock notice was another accident on Magnaflows part. They finished another 43 kits yesterday and it caused their system to shoot out emails. Those 43 kits are actually on their way to Premier now so they can fill the rest of the group buy orders!

By end of next week, everyone should have exhaust kits on the way!

I just got my tracking info!!! Can't wait to get it installed!!