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Old 07-02-2021, 09:36 AM #16
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Just to add my unrequested and generic 2 cents, I don’t think patience has much to do with it in a case like this. If more small business owners understood that reliable communication is just as important as quality of product, more would make it. My other “hobby” is collecting custom knives. And there are makers who are insanely talented and have an amazing product but can’t communicate for sh*t. Much like an expensive bumper, if I’m handing over $2000+ for a custom pocket knife, being able just to get a status update or a “hey, I’m not ignoring you, just busy” email back is extremely important. People get nervous when they can’t contact someone who already has their money and rightfully so. Anyway, I normally just lurk around here so I’ll shut up now ;-)


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Old 07-02-2021, 12:09 PM #17
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A Wyoming Gunsmith since 4-21 last I spoke with has a barreled action + $1k, lead time June-July maybe.
Say it runs into August Sept get on the Net n talk like sending your food back to the kitchen, not smart.

AOR been AOR since day one this comes up often enough people still buying n crying.
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Old 07-02-2021, 12:22 PM #18
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I waited about 13 weeks for mine, also zero communication until the magic shipment email.

As others said, a good (smart?) business person would allocate 15-30 minutes out of the day to answer customers' emails. Folks don't get as peeved by the delays, as by lack of communication. I never let an inquiry email go unanswered for more than a day or two, even when traveling out of town or country.
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Old 07-02-2021, 12:29 PM #19
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People said the same thing defending Pelfreybilt and Rock Solid Toys. Not communicating with customers is a warning sign IMO.
Agree with 100% paid attention to Pelfrey saga, interstate commerce small business like this getting burnt in back of mind everytime.
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Old 07-02-2021, 12:41 PM #20
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Well, here we are on the 18th week…nothing. 6-8 weeks past the projected time with no communication.
Dang man that’s frustrating.. Still waiting on my arb compressor, last I heard expected to arrive at the warehouse august 5th but who knows at this point.. Maybe try sending an email from a different email address?
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Old 07-02-2021, 02:34 PM #21
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It's not worth the headache for me to deal with a maker that doesn't give a F about even the most basic CS - no matter how good the product. Not gonna enable that dysfunctional relationship.

What i just typed reminds me of a record by Poison Idea "Dysfunctional Songs For Codependent Addicts" LOL.
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Old 07-03-2021, 10:30 PM #22
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Appreciate all the comments. Let’s see what happens by testing my patience even more
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Old 07-04-2021, 11:16 PM #23
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I ordered my 3rd gen plate bumper on 1/19 with an estimated 10-12 week lead time… It arrived on 6/24. I first reached out at the 13 week mark as I had read a lot about their long lead times. I was able to get a hold of him on the phone a couple of times as well as with a couple of emails. He had supply chain and machine issues. My guess is he keeps a 10-12 week wait time so people will order stuff, 4-5 months would deter a lot of people. The bumper is solid AF and looks awesome, but damn it was a loooong wait. He seemed genuine on the phone, maybe he just needs to hire some help…although with this being a known thing about ordering from them I doubt it will happen.
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Old 07-05-2021, 01:22 AM #24
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Quote:
Originally Posted by Breaker Bar View Post
I ordered my 3rd gen plate bumper on 1/19 with an estimated 10-12 week lead time… It arrived on 6/24. I first reached out at the 13 week mark as I had read a lot about their long lead times. I was able to get a hold of him on the phone a couple of times as well as with a couple of emails. He had supply chain and machine issues. My guess is he keeps a 10-12 week wait time so people will order stuff, 4-5 months would deter a lot of people. The bumper is solid AF and looks awesome, but damn it was a loooong wait. He seemed genuine on the phone, maybe he just needs to hire some help…although with this being a known thing about ordering from them I doubt it will happen.
Thanks for that info and agreed - many wouldn’t be willing to wait that long. If I go with the five months wait time, that will put it at the end of July. Let’s see if it makes that mark.
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Old 07-05-2021, 01:15 PM #25
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If I go with the five months wait time, that will put it at the end of July. Let’s see if it makes that mark.
Didn't see which bumper you ordered, if plate bumper you'll be happy with it weighing 11 lb's more than factory fatlip that your taking off, weight was a factor for me.
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Old 07-05-2021, 02:48 PM #26
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Login • Instagram Based on this instagram post it looks like they should be catching up on 3rd gen plate bumper orders soon. If you read some of the comments he's also trying to hire some customer service.
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Old 07-05-2021, 03:03 PM #27
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Didn't see which bumper you ordered, if plate bumper you'll be happy with it weighing 11 lb's more than factory fatlip that your taking off, weight was a factor for me.
The big ol plastic fatlip weighs like 20lbs total though? Weighed absolutely nothing when I took mine off
Every so often someone talks about how the front bumper is 100-something pounds and I dont have a damn clue where this comes from
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Old 07-05-2021, 04:22 PM #28
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The big ol plastic fatlip weighs like 20lbs total though? Weighed absolutely nothing when I took mine off
Every so often someone talks about how the front bumper is 100-something pounds and I dont have a damn clue where this comes from
Look at a parts page for it, I'm talking everything you take off from a 01 limited it adds up.
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Old 07-05-2021, 08:46 PM #29
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@96RedRunner - thanks for sharing the weight, as I had no idea what the factory front fat lip weighed, but then again, I never looked I did get the plate bumper. I think in total, the AO bumper weighs right around 96 pounds.

@toverturf - I have no social media accounts so I can’t see what AO is doing on Instagram since they require an account. Thanks for sharing that info
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Old 07-05-2021, 09:46 PM #30
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I did get the plate bumper. I think in total, the AO bumper weighs right around 96 pounds.
Fatlip mid 90#'s AOR plate 105#'s approx.
Something to check before paint, the lower tubes topside where they tie into center section is hard to get at welding
a side didn't get fully welded. Rain/water will get in the tube wind from driving will force water out leave you
rust colored water trails on bumper and frame until water evaporates.
Didn't catch this till after paint clear silicone to the rescue, can't see it lasts till it doesn't.
Also this may not happen on all bumpers.

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