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Victory 4x4
Hey guys, I really try to avoid things like this, but I don't know how else I am going to get this handled...it seems there's either some really bad communication going on right now at Victory, or something else...it's really quite stupid, but short of calling my CC and filing a chargeback (which I don't want to do) here goes:
- May 5, 2020 - I ordered one of your (Victory 4x4) 5th Gen 4Runner rear window molle panels.
- May 22 - Took delivery; was missing mounting hardware. This was Friday before Memorial Day, I knew you all were on lockdown and working remotely from calling with some questions on your blitz bumpers a while ago...no big deal, things happen, I'll call next week after the holiday.
- May 26 - Called to see if I could get just the mounting hardware shipped out whenever possible. At the request of Victory, I noted that the package was not damaged at all and everything inside (molle panel, 3 brackets, stickers) were all wrapped up really well.
Was told it might take a couple of days, but a note has been made and my hardware would ship out ASAP.
- June 08 - 13 Days Later - Called again to see if my missing hardware had shipped out as I still have received nothing from Victory. Spoke with a person that said he would contact shipping and get this taken care of, may take a few days, but it will get shipped.
- June 16 - Another 8 Days Later - Called once again, spoke with the same person as last time, who apologized and said he would personally take care of it this time, send me tracking info once it went out (within the next day or two), and then thanked me for being so patient.
Here we are at June 22, almost 7 weeks after ordering, and 31 Days after taking delivery (27 Days after my first call to discuss missing hardware), and I still have not mounting hardware for this molle panel.
It has taken longer (and still going) to get a shipment of bolts and spacers than it did to get my molle panel ordered and delivered.
Can someone there please get this straightened out for me? Either ship my hardware or refund my purchase, please.
I hate posting stuff like this up in public, but calling and talking with people there and being patient isn't getting me anywhere by the looks of it.