05-15-2019, 11:15 PM
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#1
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Join Date: Jul 2014
Location: Bellevue, WA
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Join Date: Jul 2014
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Rocksteady Motorsports MIA?
Anyone know if Rocksteady Motorsports is still in business? Ordered an aluminum filler plate to go between my RCI skids and front bumper. That was last month. Their email is no longer functional. No return call from phone number. I fear these guys are done and I will be initiating a charge back.
Rocksteady Motorsports – RocksteadyMotorsports
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05-16-2019, 06:25 AM
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#2
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Join Date: Mar 2018
Location: Moorpark CA
Age: 42
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Real Name: Elliott
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That would really suck. I have a full set of skids I got from them in January. They're great. Not sure if they are still around though...
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2007 SR5 V6 4WD 205k, Titanium Metallic. 5100s, OME 885/895, extended rear links, ST Maxx 255/75 R17 on 17x8s, mud flap delete,TB spacer, Spectre CAI, DRL delete, HCF delete, DAC delete, K&N cabin filter, TPMS bypass, Fog light mod, USB galore, dash cam, LED lights all over, rear bumper lights, cbi ditch light brackets w/lights, atrac off, OBA w/2 gallon tank/hidden hook up, Trailgear welded sliders, Rocksteady skids, custom swing-out, 3⁰, SE hood w/working vent, Sprint booster, JET MAF, Kenwood TM-V71a w/motorized antenna, custom dual battery, custom roof rack/lights, custom TRED mount, external 12v, rear diff breather, pck, Freedom UCAs, custom stereo, Aluminum rad, trans cooler, 240A alternator...for now... 
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05-16-2019, 07:51 AM
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#3
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Join Date: Sep 2015
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That has been the same as my experience. Well over a month to ship and no communication after I sent two emails asking for updates.
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05-16-2019, 08:40 AM
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#4
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Join Date: Dec 2014
Location: Southern IN
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In December I emailed them, and got responses on sending replacement hardware for the spacer I lost. Then they stopped responding, then a month later a package showed up with some mismatch bolts, no spacers... no more responses still. My skids are great and they worked with me to get a filler plate that fit correctly after the initial launch sale when they only had 03-05 style but I haven't seen or heard much about them since then over a year ago. I'd initiate the credit card process.
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05-16-2019, 09:09 AM
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#5
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Join Date: Jul 2014
Location: Bellevue, WA
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Thanks guys... Bummer. Sounds like they make good stuff. Oh well.
Quote:
Originally Posted by 81runner
That would really suck. I have a full set of skids I got from them in January. They're great. Not sure if they are still around though...
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Quote:
Originally Posted by Inv4drZm
That has been the same as my experience. Well over a month to ship and no communication after I sent two emails asking for updates.
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Quote:
Originally Posted by blackoutt
In December I emailed them, and got responses on sending replacement hardware for the spacer I lost. Then they stopped responding, then a month later a package showed up with some mismatch bolts, no spacers... no more responses still. My skids are great and they worked with me to get a filler plate that fit correctly after the initial launch sale when they only had 03-05 style but I haven't seen or heard much about them since then over a year ago. I'd initiate the credit card process.
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05-16-2019, 06:10 PM
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#6
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Has anyone subscribed to their newsletter, maybe they announced something via it?
Also if anyone who lives in San Diego reads this maybe they could drive by and see if they're still in business?
1215 30th St, San Diego, CA 92154
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Last edited by AuSeeker; 05-16-2019 at 06:17 PM.
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05-17-2019, 01:33 PM
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#7
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Join Date: Dec 2014
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05-17-2019, 01:38 PM
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#8
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Join Date: Sep 2014
Location: San Diego, CA
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Quote:
Originally Posted by blackoutt
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Checking now with my friend who works there. I'll let you know.
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05-17-2019, 01:42 PM
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#9
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Join Date: Jul 2014
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From what it sounds like, this type of business behavior is not the first for Rocksteady. PayPal is now aware... and I finally heard back. If no tracking today will proceed with dispute and charge back. Which is a bigger pain in the ass for the vendor, (PayPal account frozen), than for me. Oh well.
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05-17-2019, 01:44 PM
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#10
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Senior Member
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Sounds like they're having growing pains. He should be chiming in.
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05-17-2019, 01:49 PM
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#11
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Join Date: Jul 2014
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Understandable. Those pains are about to get compounded on a $75 screw up. I have nothing against them and happy to dismiss the dispute should they follow through.
Quote:
Originally Posted by YetiX
Sounds like they're having growing pains. He should be chiming in.
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05-24-2019, 12:57 AM
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#12
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Join Date: Feb 2018
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In for updates. Was thinking about ordering a set of skids for my GX470. I also emailed them awhile back asking a question and never heard back.
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05-24-2019, 01:15 AM
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#13
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Member
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Join Date: Jul 2014
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They sent me a tracking number. As mentioned earlier they are experiencing growth and are swamped. Will update next week when I receive the item.
Quote:
Originally Posted by EAF4runner
In for updates. Was thinking about ordering a set of skids for my GX470. I also emailed them awhile back asking a question and never heard back.
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05-29-2019, 09:42 AM
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#14
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Josh at Rocksteady came through. He apologized and sent lower link skids free of charge for the inconvenience. Not expected, and much appreciated.
PayPal dispute closed.
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08-01-2019, 10:23 PM
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#15
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Junior Member
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Join Date: Jan 2015
Location: Georgia
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Recent Orders?
Anyone ordered anything from them recently? I just put in an order for the window washer for my 4th gen. After coming across this tread, I am now a little uneasy.
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