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Old 01-24-2020, 03:17 PM #1
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Orange Boxx Fab TRD PSD have not arrived after 3 weeks

Hey guys,

I did some searching and found old threads regarding OBF's previous issues after I ordered from them.

It's been 2 years and I image all the kinks have been ironed out by now. Trying to give them the benefit of the doubt.

I ordered 2x 4th gen TRD PSD on Jan 4th 2020, it's now Jan 24th 2020, 1 day shy of 3 weeks. Not a word on what's going on.

I reached out to their CS a week ago to see if there was a status update, nothing. I then reached out 3 days later and still nothing so I decided to give them a call. Spoke to a gentleman saying they don't give order updates over the phone or through texts. I told him I emailed their CS a few days ago and he insured me someone would get back to me. 3 days later, nada.

Am I being impatient? (I want to believe that I am) I want to think these things take time to make?

During the purchase it said 6 days UPS ($40 for shipping), It's been 3 weeks.

Sorry for the long post, just appreciate any input!

Update (1/27/20): After waiting for an update that wasn't coming, I decided to put in a PayPal claim. Minutes after I put in the claim, I was FINALLY contacted by their CS rep telling me that the TRD is a custom order and that it will take longer than the non logo version, which I can understand. I didn't see anywhere that stated that directly.

I guess what I was really hoping for was some kind of update, especially since I reached out to them several times. I'm going to proceed with the order and see what happens.
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Last edited by rooneyy; 01-27-2020 at 08:25 PM.
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Old 01-24-2020, 04:35 PM #2
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No order updates over the phone? That's some bullshit. Cancel your order and put a stop payment on the CC for that. They are jerking you around. Sounds like they still have issues. Shop somewhere else.
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Old 01-24-2020, 06:05 PM #3
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I only ordered one rear window panel and it took what seemed like forever. I believe it took 6 weeks from when I ordered to when it arrived at my door. Everytime I asked for an update I was told; "The TRD emblem is a special emblem."

Should've advertised from day 1.. Look at the Rago Fab or Victory 4x4.
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Old 01-24-2020, 10:03 PM #4
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Quote:
Originally Posted by xtremewlr View Post
No order updates over the phone? That's some bullshit. Cancel your order and put a stop payment on the CC for that. They are jerking you around. Sounds like they still have issues. Shop somewhere else.
I really didn't want this to be the case but I'll give it another week or so to see what happens. Not thrilled things haven't been resolved by now.

Quote:
Originally Posted by SHagood View Post
I only ordered one rear window panel and it took what seemed like forever. I believe it took 6 weeks from when I ordered to when it arrived at my door. Everytime I asked for an update I was told; "The TRD emblem is a special emblem."

Should've advertised from day 1.. Look at the Rago Fab or Victory 4x4.
I thought it to be a special emblem as well, there for taking longer than usual. Might have to cancel my order like @xtremewlr said, we'll see. I'll keep you guys posted.

A simple updated would have been nice...
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Old 01-24-2020, 10:49 PM #5
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I personally had a bad experience with them and would go with Rago Fab if I could do it all over again
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Old 01-25-2020, 06:42 PM #6
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Quote:
Originally Posted by roy326 View Post
I personally had a bad experience with them and would go with Rago Fab if I could do it all over again

This definitely seems like a reocurring theme. Might just have to back out of this one.
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Old 01-25-2020, 10:43 PM #7
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Sounds like dog$hit customer service. You're definitely being more than generous with them.

They don't deserve your money.
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Old 01-26-2020, 11:01 AM #8
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Quote:
Originally Posted by Berty_K View Post
Sounds like dog$hit customer service. You're definitely being more than generous with them.

They don't deserve your money.
Yeah that's a real bummer. Such promise in the designs! Oh well, there's better out there.
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Old 01-27-2020, 08:26 PM #9
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They finally reached out to me only after I put in a PayPal claim ��. Updated OP with the info.
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Old 01-28-2020, 04:02 AM #10
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Not surprised
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Old 01-28-2020, 11:02 AM #11
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That guy has consistent issues with customer service. Number 1 reason why I haven't ordered anything from him even though we are in the same state. Nothing but complaints when I hear about them...
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Old 01-28-2020, 11:39 AM #12
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Quote:
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That guy has consistent issues with customer service. Number 1 reason why I haven't ordered anything from him even though we are in the same state. Nothing but complaints when I hear about them...
Understandably so!
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