Well this is a great end to an awful problem. How would you say the customer service experience was overall?

It was great, no complaints. Im sure they were slightly skeptical that it was the shocks and not something i did or something wrong with my truck but they still responded to all my emails and took care of it in the end.

I actually wish it was something worn out on my truck because it would have been an easier fix than all the times i took the shocks off trying to figure out what was going on lol. But i wanted to be 100% sure that it was the shocks and not something i was missing. Hopefully they can find something that stands out when they take them apart.

How do you like the IMS set up? Is it good on the washboard type of roads and what kind of lift did you end up with? It's very good to hear their customer service was good and they took care of you. That's awesome.

Love it so far. Its night and day difference from the old bilstein 5100s i had. They had 80-100k on them but, even from new, they never had the control that these ims shocks do. they were fine on the street and small stuff, but once i started driving where i work now, they just werent a good match for the truck and springs.
its no high speed, long travel, desert truck but they handle the washboards and rough dirt roads so much better than anything ive ever had. they almost completely stopped the truck from skipping sideways on washboards and the body doesnt get thrown side to side when driving faster over the uneven, washed out roads that im on.

im running dobinsons 2in front springs and stock height rear springs (c59-300 front and c59-323 rear).

dont have many pics of the road to work but 15mi of my drive every day is this... its either snowy, muddy or super dusty, and maybe once a year they will put some new gravel in a few sections lol.

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wow! i am having the same issue in the rear but I have the MRAs (long travel). I barely have to shake the 4r in the rear and you can hear the clunk. If you put your hand on the shock body you can feel it.

I've had the dobs for a little less than 2 years now and I have had the clunk for a while. I just lived with it but I can't stand it anymore. I don't think dob will replace the shock...?
How long ago did you buy? Did they say what the issue is?

mine started making noise when they had about 4k miles on them (4-5 months old). I believe they have a 2yr warranty, if i remember correctly, so i would email them and see what they say. they took mine apart, inspected them, recharged them, and sent them back to me to see if it fixed the issue but the noise came back after a week so they replaced them at that point.