Quote:
Originally Posted by RBLACAUSA
Follow up from KYB as to them bowing out of troubleshooting this with me:
"I am happy to hear that RockAuto is willing to help you with your warranty.
I understand your frustrations, businesses can purchase our products from our authorized retailers; however, without them buying it from us we cannot guarantee authenticity.
This is why the warranty is not honored."
That implies that possibly my purchase from Rock Auto were knock-offs, which would be hard to imagine. However I did find a post from a few yrs back on another Toyota forum where someone had the exact same issue as me, same parts and purchased thru Rock Auto. The mystery continues...
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I too bought my KYB struts through Rockauto. At the time, KYB was offering a $60.00 rebate which I need to get by by going through the KYB website. If I remember right, I had to take pic's of the bar codes on the boxes the struts came in and upload them to KYB along with a copy of the order confirmation from Rock auto.
Anyhow, KYB accepted it, sent me my rebate so I'm sure KYB was satisfied that they weren't knock-offs.