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Old 08-15-2016, 01:52 PM #151
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I still haven't gotten a response to the e-mail I sent with the requested information, nor acknowledgement of "hey, my roof is dented."
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Old 08-15-2016, 03:26 PM #152
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Are there any class action lawsuits underway for this? You'd think that sort of thing would be promoted in this instance as there is safety in numbers.
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Old 08-16-2016, 06:48 PM #153
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I called Baja Rack yesterday to inquire about replacement feet and I was told that I should email [email protected].

For the original install I drove to San Diego in December to get help from Baja Rack. I know I didn't tighten the feet very much at all. I haven't removed our rack to check thoroughly but I'm hoping there's no damage.
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Old 08-17-2016, 09:15 AM #154
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2nd e-mail sent. gonna go ahead and tag @BajaRack ...
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Old 08-17-2016, 07:45 PM #155
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Heard back. Was told to remove my brackets once the new ones come in and see if the dents fix themselves. If not, they'll help cover the costs.
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Old 08-17-2016, 08:11 PM #156
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Quote:
Originally Posted by -dustin View Post
Heard back. Was told to remove my brackets once the new ones come in and see if the dents fix themselves. If not, they'll help cover the costs.


If they fix themselves ? Wow...
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Old 08-17-2016, 08:20 PM #157
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Quote:
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Heard back. Was told to remove my brackets once the new ones come in and see if the dents fix themselves. If not, they'll help cover the costs.
Self healing dents? Do they have experience with this occurring? Seems the Toyota sheet metal has magic properties. I wish the door ding in my drivers door got that message. It has yet to heal itself....
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Old 08-17-2016, 08:31 PM #158
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Self healing dents? Do they have experience with this occurring? Seems the Toyota sheet metal has magic properties. I wish the door ding in my drivers door got that message. It has yet to heal itself....
Some small dents, not on creases or have no sharp points at the bottom (typical door dings) can actually fix themselves over time. It takes a specific type of dent but over time the daily heat from the sun will cause the slight dent to pop out. I know but I've had a few over the years fix themselves. Door dings, deep dents or dents on creases will never do it though. A PDR guy can fix them quick.
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Old 08-17-2016, 08:48 PM #159
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I'm not going to pretend to know a bit about metals and how they react to heat, but we'll see. What I wonder is if the fact that we've had 100+ degree days (in the shade) going to hamper the ability of the roof the self heal, and if the pressure from the mounts was too focused on such a small area. Guess we'll see. Sent from a basketball or something, sure. Mounting brackets....not so much.
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Old 08-18-2016, 09:49 AM #160
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I sent an email to bajarack and they are sending new brackets to me on 8/29.
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Old 08-19-2016, 06:45 AM #161
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I followed suit and emailed them yesterday. I'll provide updates as well. I have been really happy with the rack and every company makes mistakes. What differentiates the good from bad are how well they resolve it when they do screw up. I hope they do the right thing and if the dents don't "self-heal", which they won't, they pay for any needed repairs.
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Old 08-19-2016, 09:49 AM #162
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They have already paid for repairs, so they're holding up their end of the deal. They also specified that recently installed brackets had a good chance of popping out on their own. We'll see what happens. My brackets ship out today.
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Old 08-24-2016, 03:08 PM #163
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got the brackets yesterday. not sure when i'll have time to pull the old ones off. hopefully this coming Sunday.
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Old 08-24-2016, 05:52 PM #164
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Baja responded to my email. Given the redesigned feet are a "high demand item" my replacement feet won't ship for a couple of weeks.
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Old 09-18-2016, 02:57 PM #165
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Finally got the old brackets off. This is what the dents on mine look like with the bracket removed (all 4 look the same): https://www.flickr.com/photos/135533...5/29657931562/


(Does anyone know how to get an image link from Flickr mobile?)
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