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Old 06-19-2019, 05:07 PM #496
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LoL. This thread is funny from start to finish. The company already admitted that it had issues with it's shipping department getting products out. The company addressed that the employee was affecting products being shipped out and you still have people complaining about lead times and shipment issues. If the company had said nothing, you'd still have people complaining I guess but I wonder to what degree. Here you are having a company admit fault and fixing it's issue but in the day of NOW people expecting things to be fixed NOW, which let's be honest, is unrealistic. If SSO had to hire someone to replace their failing shipping manager one could assume there is a training process, etc, etc. Then you have people complaining about paying for a made to order product? Is this your first time adulting I'm confused? I'm just trying to get my 15 post in but this audience is laughable.

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Old 06-20-2019, 07:24 PM #497
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Quote:
Originally Posted by chuffaluffigus View Post
Still no rack. Still no tracking number. I'm getting close to pulling the rip cord and bailing out of this purchase. Surely there's a more worthy company out there to give my money to.
Again... I have nothing to gain by posting this...

But you WILL regret that.

Yeah. You might wait longer than you wanted. It might be past the date. You might be out money for a while before you get the product.

But in the end you will get a quality product that (likely?) was exactly what you wanted when you hit the order button.

Or cancel and try to get another similar product. You’ll wait just as long: or you will end up with something that is sub-par.

No one likes waiting. It sucks. It isn’t fun. It makes us mad. But as the saying goes “good things come to those whom wait.”

It’s your money and your choice. But I would trust you made the right decision. Most of us that received the rack feel that we did too.
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Old 06-21-2019, 07:52 AM #498
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Quote:
Originally Posted by md-lucky View Post
Again... I have nothing to gain by posting this...

But you WILL regret that.

Yeah. You might wait longer than you wanted. It might be past the date. You might be out money for a while before you get the product.

But in the end you will get a quality product that (likely?) was exactly what you wanted when you hit the order button.

Or cancel and try to get another similar product. You’ll wait just as long: or you will end up with something that is sub-par.

No one likes waiting. It sucks. It isn’t fun. It makes us mad. But as the saying goes “good things come to those whom wait.”

It’s your money and your choice. But I would trust you made the right decision. Most of us that received the rack feel that we did too.
I second this.
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Old 06-21-2019, 07:56 AM #499
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Quote:
Originally Posted by md-lucky View Post
Again... I have nothing to gain by posting this...

But you WILL regret that.

Yeah. You might wait longer than you wanted. It might be past the date. You might be out money for a while before you get the product.

But in the end you will get a quality product that (likely?) was exactly what you wanted when you hit the order button.

Or cancel and try to get another similar product. You’ll wait just as long: or you will end up with something that is sub-par.

No one likes waiting. It sucks. It isn’t fun. It makes us mad. But as the saying goes “good things come to those whom wait.”

It’s your money and your choice. But I would trust you made the right decision. Most of us that received the rack feel that we did too.
Agreed 100%. I didn't care for the wait as I was in no rush and knew the lead times and once the rack came in and got installed I was all giddy just like when I placed the order.
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Old 06-21-2019, 12:26 PM #500
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Quote:
Originally Posted by SR5Bart View Post
Agreed 100%. I didn't care for the wait as I was in no rush and knew the lead times and once the rack came in and got installed I was all giddy just like when I placed the order.
I think most reasonable people are okay with waiting advertised delivery time on items for the products they want, and even longer for valid reasons. What makes me antsy is when I contact a seller and get back less than stellar communication. I personally have never had that problem with SSO. In fact I have always gotten prompt responses from them, even instantaneous during business hours. I’ll say this again one more time.... Kevin and the staff there at SSO are enthusiast just like us. They want nothing more than to provide solid, good looking, and functional products. They have always gone out of their way to keep me as a happy customer, and I cannot really imagine them treating any other reasonable customer any differently.
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Old 06-21-2019, 01:19 PM #501
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Quote:
Originally Posted by Louisiana Overland View Post
I think most reasonable people are okay with waiting advertised delivery time on items for the products they want, and even longer for valid reasons. What makes me antsy is when I contact a seller and get back less than stellar communication. I personally have never had that problem with SSO. In fact I have always gotten prompt responses from them, even instantaneous during business hours. I’ll say this again one more time.... Kevin and the staff there at SSO are enthusiast just like us. They want nothing more than to provide solid, good looking, and functional products. They have always gone out of their way to keep me as a happy customer, and I cannot really imagine them treating any other reasonable customer any differently.
I can say first hand Kevin is awesome. I had a slight issue with my fairing and he called me asked me to send a couple pics which I did and then he called me right back with a solution. I personally never had an issue with them so no harm done here. So far im loving the slimline bumper and rack
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Old 06-22-2019, 02:12 PM #502
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Well I got my rack today. Or at least, like, 30% of it. I got a 15lb box containing the side rails, wind fairing, and mounting hardware but no cross bars at all. The box contained a packing slip showing the cross bars that had them checked off, but they damn sure aren't in the box. SSO hasn't indicated at any point that there might be more than 1 box. In fact, I got an auto generated email from them saying my order had been delivered. I emailed them, but of course it's Saturday so I don't expect to hear back from them until Monday at least. It's just more frustration. If they're coming in a separate box from SSO or the manufacturer of the cross bars that would be fine if they'd told me to expect that. If they forgot them all together then not only is that piss poor, but I can't understand how anyone picked up a 15lb box and thought it contained a complete roof rack. Anyway, wish me luck. At least it saved me the temptation of pulling the tent off and installing the rack today before I leave tomorrow.

edit: Well, Kevin just emailed me back on a Saturday, which I definitely appreciate. He indicated that the crossbars were being drop shipped from the manufacturer.

Last edited by chuffaluffigus; 06-22-2019 at 02:37 PM.
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Old 06-22-2019, 03:16 PM #503
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Quote:
Originally Posted by chuffaluffigus View Post
Well I got my rack today. Or at least, like, 30% of it. I got a 15lb box containing the side rails, wind fairing, and mounting hardware but no cross bars at all. The box contained a packing slip showing the cross bars that had them checked off, but they damn sure aren't in the box. SSO hasn't indicated at any point that there might be more than 1 box. In fact, I got an auto generated email from them saying my order had been delivered. I emailed them, but of course it's Saturday so I don't expect to hear back from them until Monday at least. It's just more frustration. If they're coming in a separate box from SSO or the manufacturer of the cross bars that would be fine if they'd told me to expect that. If they forgot them all together then not only is that piss poor, but I can't understand how anyone picked up a 15lb box and thought it contained a complete roof rack. Anyway, wish me luck. At least it saved me the temptation of pulling the tent off and installing the rack today before I leave tomorrow.

edit: Well, Kevin just emailed me back on a Saturday, which I definitely appreciate. He indicated that the crossbars were being drop shipped from the manufacturer.
Are they sent at relatively the same time? Or could the crossbar manufacturer ship the crossbars like a month later?
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Old 06-22-2019, 03:28 PM #504
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Originally Posted by andrew4r View Post
Are they sent at relatively the same time? Or could the crossbar manufacturer ship the crossbars like a month later?
Absolutely no idea. There wasn't any indication of when to expect them or any kind of tracking number or anything.
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Old 06-22-2019, 03:48 PM #505
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Originally Posted by chuffaluffigus View Post
Absolutely no idea. There wasn't any indication of when to expect them or any kind of tracking number or anything.
Okay. Keep us updated, please!
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Old 06-23-2019, 01:49 PM #506
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Well I got my rack today...
How long ago did you place your order?
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Old 06-24-2019, 03:29 PM #507
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What eyebolts are folks using with the rack? The SSO ones? Other?
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Old 06-25-2019, 08:48 AM #508
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Hey, first time poster here.
I bought an SSO rack back in Nov 2018. I got it a week or two past the projected delivery date. It's not a huge deal to me because it takes such a while, but the bars came in in a separate box. My rail/fairing package was busted up (happens a lot in my area) and screws were loose but none were missing. I personally think they should use screws at least 1/4" longer but I have had no issues with it.
Installation was easy; no drilling. Everything fit pretty well. I ordered two or three extra bars to max out every mounting point. It includes some screws and plates to go into the T-slot rails. So far I have only used ratchet straps to fasten lumber and other necessities to the rack.
Overall, the ladder from Gobi made it in only a week or so prior to the rack itself. I am happy with all of it. I also had slight fitment issues with getting the fairing together but nothing terrible.
I get mild wind noise from the rack; mostly with a crosswind. Between that an 2" lift I get 15.1 mpg indicated with mostly city driving. I hope that helps, but everyone needs to understand timing of stuff like this. It takes a big, expensive machine to cut aluminum like these rails. I work in OEM auto manufacturing and everyone is unbelievably overloaded right now so I would just hang tight and be patient. It's an awesome rack.
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Old 06-26-2019, 12:20 PM #509
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Order has been updated to Powdercoat stage after 3 weeks in the Grinding Station queue. Any idea how long it takes to ship after this notification is sent?
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Old 06-26-2019, 12:42 PM #510
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Order has been updated to Powdercoat stage after 3 weeks in the Grinding Station queue. Any idea how long it takes to ship after this notification is sent?
Those stages dont mean much,,, mine has said shipping label created (which was the next to last stage) for over a month.
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