Quote:
Originally Posted by LFD_Off_Road
We're not spending a ton of time on here right now.
We are trying to answer all emails/messages, but we get a lot and prioritize answering current order and tech support related messages first, so if it wasn't one of those categories we may have skipped it and not gotten back to it.
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New member here but been lurking for a while. Decided to go with LFD Crossbars after experiencing TNUTZ's lack-luster customer service. I hate bashing small businesses so I won't go into much detail here, but their lack of communication has been frustrating. I will chalk it up to supply-chain delays.
That being said, LFD went above and beyond my expectations. I utilized their "Contact Us" inquiry submission. Within 5 minutes of submitting my question they responded. I explained my situation and the need for an immediate solution, and they obliged. Before the day's end, they had a crossbar bundle in transit, 2-day FedEx, just in time for the long weekend.
Thanks again LFD!