My experience with Aiden James Customs LLC (@Toytota-Tech) is one I will never forget. Im 8 months into the "Overland" Community and if this is what I can expect (Highly doubtful), it will be a short lived experience.

Placed and order on 27 September for a Southern Style Off Road Slimline Bumper. Expected a 6-8 week lead time as stated on the website (6-8+ week). I thought maybe end of Nov, but latest Mid December based on Holiday Shipping delays. Mid December, nothing, no signs of movement on order. That is when the email traffic started (Screenshots below)..

My frustration got the best of me and I made a post on IG claiming that my order was delayed due to Black Friday orders.. I did not clarify where I got that information (Reliable source), so after an email from Scott (Owner/Co-Owner), I took it down because I did not have any documentation to back up my claim (Got info via a phone call to Manufacturer). After that email exchange I contacted SSO directly to see if there was a way to get a status update on my order via email. I was informed (In writing this time) that my order was not forwarded until 29 November, "During our Black Friday Sales". That is an 8 week delay in forwarding my order to the manufacturer.

Finally got my order today, and I couldnt be happier with the quality of the Bumper. Very excited to install it and enjoy it.

Now that I have the item I paid for, I am ready to share this experience. After posting to IG today, AJC has been quite active in "Apologizing" and denying holding the order until Black Friday. They claim that they didnt know the order wasnt sent until I contacted SSO and asked for a status. The problem with that is, I didnt contact SSO until after I voiced my concerns over the delay with AJC. I'll let the below screencaps explain the rest.

*The most important part... I ordered with AC because they came highly recommended by a few members of a few 4Runner Groups. I thought it would be great to support a smaller business as well as buying a product made in the USA. Sadly, I didnt find the thread on t4R.org about AJC that would have made me rethink my purchase through them.

I am sure I left out a few details, but im tired of typing.

screncaps are from todays exchange on IG