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Old 12-03-2019, 03:39 PM #16
Jessalec Jessalec is offline
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Sorry to bring up an old thread but I ordered some wheels and a skid plate on Black Friday. Their website seems to be currently non functioning what so ever. I haven’t had an email since I paid. Has anyone else had the same result?
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Old 12-03-2019, 05:28 PM #17
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Their Site is back up. I've ordered their wheels and rock sliders last week. I received tracking that the sliders were shipped yesterday. The wheels I don't think are going to get shipped out until end of December/New year
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Old 12-03-2019, 08:30 PM #18
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I’ve been VERY disappointed with RRW. I’ve attempted to co tact them several different ways with zero response. Id really like spend some money with them but I can’t get any info on when the wheels I want will be back in stock. At this point send several emails, Facebook messages, messages on this forum, and phone calls, I think it may be time to look for something else.

If anyone from RRW sees this, please get you act together. I can guarantee your missing out on sales.
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Old 12-04-2019, 09:26 PM #19
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Relation Race Wheels Nightmare

It does not have to do with their wheels, but their lead times and customer service issues I have been having with them. I ordered sliders for '19 ORP in August of this year that showed a 10-12 week lead time; which is understandable. It is now December 4th and they still cannot tell me when the sliders will be made, let alone shipped. Very poor responsiveness, days at a time without response. They refused to let me speak with the shop manager to try to solve this issue; all documented by email very well by the way. Just go in to ordering anything with this company with your eyes open and be prepared for the poor service and long lead times. Not worth saving a few bucks in the long run for me.
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Old 12-04-2019, 09:28 PM #20
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Quote:
Originally Posted by T4R-DDOGG View Post
Their Site is back up. I've ordered their wheels and rock sliders last week. I received tracking that the sliders were shipped yesterday. The wheels I don't think are going to get shipped out until end of December/New year
You ordered sliders last week and received them already?!? I ordered mine in August and they still cannot give me a lead time. I guess ill have to file fraud on my CC if they don't cancel and refund like I asked today.
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Old 01-26-2020, 03:26 PM #21
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It’s unfortunate that their customer service seems to be spotty. I really liked some of their stuff.

Might just go SCS then...
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Old 01-26-2020, 07:32 PM #22
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I bought the RR5-V wheels during pre-sale in early November and just received them this last week. They are 17x8.5 0offset and are 24lbs each. Hubcentric and everything. Wheels are definitely worth the money. Picked mine up for $650 shipped to my door for the whole set. Their customer service is kind of bad. Takes a while for them to respond. But if your willing to just wait it out, its worth the savings. I should have mine installed within the next month or two and will post a picture of them installed here.
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Old 01-29-2020, 12:50 PM #23
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Ordered a skid plate Black Friday still waiting for it.I have emailed a few times they respond and its nothing but excuses.
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Old 01-29-2020, 09:54 PM #24
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RRW is busy on facebook and other forums posting that they have wheels and other stuff in stock, posting the same ads everywhere.

Obvious answer is contact your card company and get the money charged back. Stay away from RRW.
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Old 01-30-2020, 02:17 AM #25
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Quote:
Originally Posted by GripT4R View Post
Obvious answer is contact your card company and get the money charged back.
This.

If they're not answering you, start getting your money back.

Companies may have cool stuff, but if they cant handle basic business why prop them up?
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Old 02-17-2020, 12:13 AM #26
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RRW still a no-go? Saw 3 choices that I'm interested in, but having 2nd thoughts after reading this thread.
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Old 02-17-2020, 01:41 AM #27
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I preordered a set of the bronze 5s with the black lip the first week of Dec. Expected ship date was late Dec/Jan . Sent an email around Jan 7th, they replied the next day that they would ship towards the end of the month. Recieved a shipping notification a week and half later. Love everything about them now that they're mounted and rolling. Great product, great price and they answered in a reasonable time. No complaints
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Old 02-17-2020, 08:47 PM #28
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No complaint here as well. Pre ordered RR4s in Nov and it came in at the end of Jan as promised. They even did a price adjustment and gave me free shipping.
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Old 02-20-2020, 11:53 AM #29
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Finally got my skid plate yesterday.Happy with the product but the turn around time is horrible.Almost 10 weeks from time of order until I got it.They did answer all of my emails about the delay so communication was good.They blamed it on all the orders they got for black Friday.LOL
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Old 02-20-2020, 09:03 PM #30
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Did you get new lug nuts to fit them? Can I use my stock Toyota lug nuts?
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