I believe Morimoto over you. (I think) they have more money to lose if they lie....right on Morimotos web site

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Since we all know that DOT approves nothing (it is the manufacturer's responsibility to certify compliance and they can't in this case) we know that this is an incorrect statement.

Can you please link to that page? I'll be happy to resolve it directly with them.

No worries. Found it. We'll see what their response it. I wonder how they complied with the two year environmental test (they didn't) and the requirement that any replacement bulbs are of the same type originally fitted (they can't do that either).

If these units actually have DOT markings on them and they have not complied with every single requirement of FMVSS108, then they are looking at a huge fine and possible criminal prosecution. Ask APC

Can you wait 5 years to convict them? I want my warranty, thanks

Samesies plz

That's sad they didn't honor the discount!

at this point, i don't care about the discount, I want my 1grand that they are keeping in their pockets.

Have you tried calling them? See if you can get them on the phone and get them to refund it while they're talking to you. Then you can also see if they can retroactively apply the discount since it didn't seem to work while you got them there.

Most of the time, these kinds of errors aren't malicious so I wouldn't judge the company based on one point of anecdata. My entire transaction has been without issue.

That would make me cancel my order for sure!I hope you get that fixed ASAP!

Well I hope they get it squared away, I would be upset about getting double charged for sure.

It'll take the lawyers that long anyway

Update...xenon depot has resolved the credit card issue, and they gave me enough evidence that it could have been my bank being slow to reissue the funds. So I will give xenon depot the benefit of the doubt, and say they are good to go.

And they ended up honoring dot tom’s discount too

Weird, they pretty much told me to piss off when I asked about honoring the discount. Definitely a garbage way to handle it.

The magic of shaming a vendor on social media.

Without these posts there would be no discount and you'd still be waiting for your double charge to be resolved.

Well I did have to put them on blast but I did promise that I would retract my original statement if they proved they did their part.

They are aware of this thread. You might want to push them again for the forum discount.

Obviously I’m not terribly happy on how they handled it initially either. Wish I didn’t have to put them on blast in the first place.

What is there to retract in your original post on this matter? Did you lie? Did you say anything that wasn't the truth, the whole truth and nothing but the truth?

Of course not. If I were the vendor, then I'd want this thread to stay as-is because any changes just beg more questions.

A post that says "we screwed up, we weren't very good at customer service, the customer complained, we fixed it and the customer is mostly satisfied now" is far better than a "they finally fixed it" without putting it into context.