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Old 07-26-2019, 03:58 AM #16
Antixsc4 Antixsc4 is offline
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Glad to see a review but sucks you guys had issues. I am getting mine put on in a week and now I am nervous lol. What winch did you guys get?
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Old 07-26-2019, 01:24 PM #17
kgolive kgolive is offline
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I went with the Smittybilt 10k synthetic rope. I mounted the control box on the side. You're going to have to shave down the hood latch bar and bend the a/c condenser line to fit the bumper. I can post a photo of what that will look like. I mounted a 30" Rigid light bar, it fit perfectly (someone previously posted it didn't fit).
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Old 07-30-2019, 01:29 PM #18
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Quote:
Originally Posted by kgolive View Post
I went with the Smittybilt 10k synthetic rope. I mounted the control box on the side. You're going to have to shave down the hood latch bar and bend the a/c condenser line to fit the bumper. I can post a photo of what that will look like. I mounted a 30" Rigid light bar, it fit perfectly (someone previously posted it didn't fit).


I was planning go with Smittybilt XRC 9.5k. Now I’m a little nervous. Did you install winch control box on motor or above drum. I think installing on motor will make it overall shorter, not sure if that help fitting.




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Old 07-30-2019, 01:35 PM #19
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Quote:
Originally Posted by Artec Industries View Post
We thank you for bringing these issues to our attention. We pride ourselves on delivering a great product and having an even better customer customer experience, but it looks like we have not hit those marks here.



Our goal is not to be perfect, but to handle and address issues to ensure customer satisfaction and there are no excuses for any of the issues that you experienced.



I will be reaching out to you Bryant to ensure that we get you a replacement bumper and that any issues are resolved.



As in terms the communication, we have a number or ways to reach us, best is through our website "Contact Us" page or direct email to [email protected]. While we are active on Social Media that is typically handled by the marketing team and not directly by the customer support team.



We are a small company and though we seem to have a big footprint, we still take all of these factors and make sure it gets pushed out to every department to ensure that all staff areas understand that their job 100% contributes to our goal of complete customer satisfaction.





I do apologize for the delay in responding here, but this thread was just brought to my attention on Sunday and I wanted to make sure our account was properly set up to ensure we could properly respond.



If any of you should have any questions on this product or have a fitment or support issue that does not get resolved to your satisfaction, please reach out to me directly, my information is below.





Thank you.



Armando Verdugo

Director of Sales

Artec Industries

[email protected]

Main 855-278-3299 ext. 805

Mobile 480-290-5993


Hi Armando,

Can you share which winch you used in 4Runner on the front page of your website?

And how much torque should we put on the 8 mount bolts?

Thank you


Sent from my iPhone using Tapatalk
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Old 07-30-2019, 02:45 PM #20
bRYANT619 bRYANT619 is offline
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I'm currently running a Mean Mother 9500.

Armando did reach out to me via emailed and I was able to give him some insight into some possible solutions.

He seemed apologetic and serious about getting the issues resolved. But only time will tell if they actually proceed with getting the issues addressed for future customers.
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Old 07-30-2019, 02:46 PM #21
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Quote:
Originally Posted by kgolive View Post
I haven’t posted a follow up to my install because I have been experiencing the same issues as everyone else. I had to cut and modify the hood latch bar in order to mount the bumper with a smittybilt 10k synthetic rope winch. No big deal, but I did some damage to my plastic bumper in the process even with masking tape applied. The hooks on the top of the steel bumper are too high for them to mount and align with the holes in the factory frame rails. I had to use a jack to prop the steel bumper in order to get the bolts back in. Once installed, the steel bumper sits too far into the plastic bumper and lower grille. I tried every adjustment and could not get it right. I could live with how close it sits because it looks like a factory snug fit, but it’s pushing so hard the bumper is popping out by the passenger headlight. I called Artec today and talked to Tom who then asked me to forward photos and an explanation of my issues and they would be getting back to me. From what I can see the easiest remedy would be to create a 1/16 - 1/8 spacer between the frame rail and the Artec bumper. I’ve already repainted my bumper once, and it looks like I will have to do it again. I will post an update once I hear back from them.

Mine is also popping out on the passenger side.

Like you, I also just had my front bumper repainted prior to installing the winch bumper.. its not completely scratched up in the same locations as yours.
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Old 07-31-2019, 11:30 PM #22
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Damn... Was REALLY considering this bumper too...
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Old 08-01-2019, 05:32 PM #23
kgolive kgolive is offline
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Quote:
Originally Posted by darkviking View Post
I was planning go with Smittybilt XRC 9.5k. Now I’m a little nervous. Did you install winch control box on motor or above drum. I think installing on motor will make it overall shorter, not sure if that help fitting.




Sent from my iPhone using Tapatalk

I installed the control box over the motor. If you install it over the drum, it will make contact with a black hose (pictured) that is not bendable and therefore it will not fit. Installing the control box over the motor is a nearly perfect fit and allows easy access to the switch through the left front opening on the bumper. Note** I replaced the wireless switch on the control box with an aftermarket switch from Amazon ($12.95) because it is fell apart. Smittybilt sent me a replacement and it also fell apart. They know the switch is an issue and are looking for a new manufacturer of that specific part. Here is the link to the switch on amazon:

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

You may notice my front tie bar is missing in the photos. Long story short, I mangled the tie bar on the initial bumper install when it would not align and I couldn't figure out what the issue was. (I was doing the install myself by hand, heavy as sh**). I swapped the front tie bar to the rear and Smittybilt sent me a replacement for the mangled one. There are two very small metal dowels that align the tie bar and I lost one in the process of reinstalling the new tie bar (fml), so I am awaiting on those to arrive in the mail any day now.

In Artec's install video there is no winch installed so keep that in mind and trim the hood latch bar. I circled it in one of my photos for reference. The black wire running behind it is the power wire to the winch running to the battery.

Also their instruction of how to trim the black air flow pieces isn't even close. Don't be afraid to trim that entire area off on both sides because you're going to need the room to move your hands (and tools) inside if you install a light bar and need to make any adjustments without removing the entire bumper.

I have yet to hear back from anyone from Artec about a solution or even a follow up to my emails and phone calls.
Attached Images
*REVIEW* Artec Industries Venture Bumper-1-jpg  *REVIEW* Artec Industries Venture Bumper-2-jpg  *REVIEW* Artec Industries Venture Bumper-3-jpg  *REVIEW* Artec Industries Venture Bumper-5-jpg 
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Old 08-05-2019, 12:23 PM #24
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Quote:
Originally Posted by kgolive View Post
I haven’t posted a follow up to my install because I have been experiencing the same issues as everyone else. I had to cut and modify the hood latch bar in order to mount the bumper with a smittybilt 10k synthetic rope winch. No big deal, but I did some damage to my plastic bumper in the process even with masking tape applied. The hooks on the top of the steel bumper are too high for them to mount and align with the holes in the factory frame rails. I had to use a jack to prop the steel bumper in order to get the bolts back in. Once installed, the steel bumper sits too far into the plastic bumper and lower grille. I tried every adjustment and could not get it right. I could live with how close it sits because it looks like a factory snug fit, but it’s pushing so hard the bumper is popping out by the passenger headlight. I called Artec today and talked to Tom who then asked me to forward photos and an explanation of my issues and they would be getting back to me. From what I can see the easiest remedy would be to create a 1/16 - 1/8 spacer between the frame rail and the Artec bumper. I’ve already repainted my bumper once, and it looks like I will have to do it again. I will post an update once I hear back from them.
Please email me directly and I will get you some details on a fix for this.

We have been testing on a few different vehicles to verify fit and found that some of the plastic molds deviate quite a bit.

As this is a new product we will continue to look at changes and provide fixes to ensure proper fitment.

Armando
[email protected]
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Old 08-05-2019, 04:07 PM #25
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Quote:
Originally Posted by darkviking View Post
Hi Armando,

Can you share which winch you used in 4Runner on the front page of your website?

And how much torque should we put on the 8 mount bolts?

Thank you


Sent from my iPhone using Tapatalk
There is a Superwinch Tigershark 10k winch on ours. I am sending a message to R&D for specs on the torque. Will update on that when I get information.

Thank you,

Armando
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Old 08-05-2019, 04:09 PM #26
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Quote:
Originally Posted by Antixsc4 View Post
Glad to see a review but sucks you guys had issues. I am getting mine put on in a week and now I am nervous lol. What winch did you guys get?
My information is posted here for everyone. If you have any issues, please reach out to me directly and I will get you sorted.
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Old 08-06-2019, 03:20 PM #27
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We have been working a lot behind the scenes to do more test fits and measurements on a few more vehicles. The results we are finding is that there are some pretty good variations in both the plastic mold and frame horns when being built.

So, we are making some adjustments to the frame horn mounts to allow a bit more movement to allow install across the variations. Keep in mind this will work in most cases and there may be some instances where the horns deviate a bit more than expected and may need to have the holes opened up slightly more to accommodate that.

We will be including the shims, as seen the attached pdf document, with every bumper. This will allow for the installer to space out the bumper in 1/16" increments to clear the plastic. Not all installations will require the shims, but every bumper will be shipped with these.

If you already have a bumper and need the shims, please email me directly at [email protected] with an address and information on who you ordered from and I will get you these sent.

We thank those of you who have reached out and helped us resolve some of these issues and like all of our products, we will always strive to make them the best possible and do listen to feedback.

Thank you.

Armando
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File Type: pdf Toyota Bumper Fitment.PDF (63.5 KB, 262 views)
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Old 08-07-2019, 11:56 AM #28
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Quote:
Originally Posted by darkviking View Post
Hi Armando,

Can you share which winch you used in 4Runner on the front page of your website?

And how much torque should we put on the 8 mount bolts?

Thank you


Sent from my iPhone using Tapatalk
Torque specs for Metric Bolts is 57 lbs for 12.9 spec and 47 lbs for 10.9 spec.

Hope this helps.
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Old 08-16-2019, 06:09 PM #29
darkviking darkviking is offline
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Quote:
Originally Posted by Artec Industries View Post
Torque specs for Metric Bolts is 57 lbs for 12.9 spec and 47 lbs for 10.9 spec.

Hope this helps.
This is very helpful. Thank you.
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Old 08-16-2019, 06:17 PM #30
darkviking darkviking is offline
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Quote:
Originally Posted by kgolive View Post
I installed the control box over the motor. If you install it over the drum, it will make contact with a black hose (pictured) that is not bendable and therefore it will not fit. Installing the control box over the motor is a nearly perfect fit and allows easy access to the switch through the left front opening on the bumper. Note** I replaced the wireless switch on the control box with an aftermarket switch from Amazon ($12.95) because it is fell apart. Smittybilt sent me a replacement and it also fell apart. They know the switch is an issue and are looking for a new manufacturer of that specific part. Here is the link to the switch on amazon:

https://www.amazon.com/gp/product/B0...?ie=UTF8&psc=1

You may notice my front tie bar is missing in the photos. Long story short, I mangled the tie bar on the initial bumper install when it would not align and I couldn't figure out what the issue was. (I was doing the install myself by hand, heavy as sh**). I swapped the front tie bar to the rear and Smittybilt sent me a replacement for the mangled one. There are two very small metal dowels that align the tie bar and I lost one in the process of reinstalling the new tie bar (fml), so I am awaiting on those to arrive in the mail any day now.

In Artec's install video there is no winch installed so keep that in mind and trim the hood latch bar. I circled it in one of my photos for reference. The black wire running behind it is the power wire to the winch running to the battery.

Also their instruction of how to trim the black air flow pieces isn't even close. Don't be afraid to trim that entire area off on both sides because you're going to need the room to move your hands (and tools) inside if you install a light bar and need to make any adjustments without removing the entire bumper.

I have yet to hear back from anyone from Artec about a solution or even a follow up to my emails and phone calls.
Thank you for detailed instruction. It will save me a lot of time.
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