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Old 05-29-2019, 10:40 PM #31
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Wow...from a ladder that can run well over $500 with added steps, attachments this is completely unsat. Is C4 even test fitting these things?
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Old 05-30-2019, 07:58 AM #32
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Quote:
Originally Posted by YellowSnow View Post
Wow...from a ladder that can run well over $500 with added steps, attachments this is completely unsat. Is C4 even test fitting these things?
I'm sure they test them on 4runners they have there. I'm not sure however that all 4 runners have the exact same angle of attack where these are messing up. I just know that the one I received has the wrone angle.
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Old 05-30-2019, 09:52 AM #33
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Quote:
Originally Posted by MaddoxPics View Post
Yup. Sounds like C4/Caleb. Good people and won't put it on the customer if it was their mistake. Didn't expect anything less, but always good to see them sticking by what they've always done.

Sucks for the wait of course, but at least you'll get the fix. Wonder why some are having these issues and others aren't. IE; is it an install thing or is Toyota not consistent in that area.
It sounds like the customer service is there. Just a matter of time before we hear what will be done to fix it. They apparently changed the angle of the top plate that connects to the uprights on the ladder. Whether they tested it or not is the question.

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Originally Posted by mrblah View Post
I have the first gen and if I remember correctly, the chance of messing up n scratching your roof was pretty high. I think I gouged the roof in a small section when I installed it. So it looks like c4 tried to address that and probably made the possibility of scratching the shit out of your hatch worse.

Basically, point of my post is if c4 is going to address this, I don’t think you want to go back to the first rendition either. It wasn’t a risk free install.
I can see how it could be tricky even if the top plate is correct. Having the incorrect part certainly didn't help. It is bulky, and needs to sit in a very precise spot. It sounds like they need to find a bend angle in between the first rendition and the latest rendition so the top plate sits flat.

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Wow...from a ladder that can run well over $500 with added steps, attachments this is completely unsat. Is C4 even test fitting these things?
That's a good question I would like to know. It's unfortunate for sure, but it sounds like they are going to make it right. In the end, that's all that matters.
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Old 05-30-2019, 09:55 AM #34
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Quote:
Originally Posted by MaddoxPics View Post
Yup. Sounds like C4/Caleb. Good people and won't put it on the customer if it was their mistake. Didn't expect anything less, but always good to see them sticking by what they've always done.

Sucks for the wait of course, but at least you'll get the fix. Wonder why some are having these issues and others aren't. IE; is it an install thing or is Toyota not consistent in that area.

Mine is not the newest rendition - mine is one of the ones that will not seat properly on the rear side of my hatch but still sticks out far enough to scratch inside the hinge itself. I bought it a few months ago but just recently got it on thanks to the lovely MN weather. C4 was super responsive back when I was ordering it. Guess I'll have to get in touch with them.
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Old 05-30-2019, 11:39 AM #35
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Are other companies ladders like this? Anyone care to chime in with a non C4 ladder?
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Old 05-30-2019, 12:28 PM #36
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I got mine on Tuesday and installed it that night without any issues. Maybe it's the camera angle, but it looks like you don't have any adhesive near the part that hooks around the lip of the hatch. Also, I mounted that top plate by itself then attached the ladder. Seemed like it would be much easier to control than with the ladder attached to it.

I'll go out a little later and confirm that it's still mounted flat
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Old 05-30-2019, 01:36 PM #37
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Quote:
Originally Posted by Gone2vegas View Post
I got mine on Tuesday and installed it that night without any issues. Maybe it's the camera angle, but it looks like you don't have any adhesive near the part that hooks around the lip of the hatch. Also, I mounted that top plate by itself then attached the ladder. Seemed like it would be much easier to control than with the ladder attached to it.

I'll go out a little later and confirm that it's still mounted flat
There is adhesive over the entire plate, however, the angle was so bad that no amount of adhesive could hold it down. I can't even physically push it down into place.
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Old 05-30-2019, 01:37 PM #38
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Quote:
Originally Posted by Gone2vegas View Post
I got mine on Tuesday and installed it that night without any issues. Maybe it's the camera angle, but it looks like you don't have any adhesive near the part that hooks around the lip of the hatch. Also, I mounted that top plate by itself then attached the ladder. Seemed like it would be much easier to control than with the ladder attached to it.

I'll go out a little later and confirm that it's still mounted flat
The instructions state to only use adhesive on the flat portion of the plate. It does look like it may be a little short in the pictures, but that amount of adhesive wouldn't hold the plate down anyway.

I thought about mounting the top plate first/separate myself, but I figured that it will eventually pull up. Let us know in a couple of days if the leading edge of your plate pulls up.
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Old 05-30-2019, 04:31 PM #39
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Quote:
Originally Posted by aelarson View Post
That's a good question I would like to know. It's unfortunate for sure, but it sounds like they are going to make it right. In the end, that's all that matters.
Unfortunately good CS won't fix body damage. Can't really "make it right" totally if it's an after-the-fact design change
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Old 05-30-2019, 05:15 PM #40
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I have had mine for 6 months? No issue on my side. I did install it by myself
This photo is from that day

Either the plate has changed from c4 or something is diff on the truck
Mine is an 18





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Old 05-30-2019, 05:23 PM #41
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Unfortunately good CS won't fix body damage. Can't really "make it right" totally if it's an after-the-fact design change
Nope customer service wont, but financial compensation can fix body damage. And they can send a new plate if need be.

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I have had mine for 6 months? No issue on my side. I did install it by myself
This photo is from that day

Either the plate has changed from c4 or something is diff on the truck
Mine is an 18





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Sounds like the top plate is different, confirmed by the OP.
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Old 05-30-2019, 05:41 PM #42
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The new batch of ladders that have shipped it is DIFFERENT. They changed the angle of the top plate due to some customers saying that the rear of the top plate was lifting. Now the front lifts. Caleb told me this on the phone during our first phone call.

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Old 05-30-2019, 08:33 PM #43
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Mine shipped today. I called and was told there are new plates that will be shipped out. Not sure why they sent the ladder with a plate that is not right. No idea how they determine who gets a new plate. Is there a serial number anywhere on them for production dates?

Anyway, sounds like a solution has been found. I guess my suggestion would be don’t force it, don’t risk damage if it seems wrong and give them a call and make sure you are on the new plate list.

As far as the bolt heads on the bottom gouging the black plastic on the bumper, I would cut off as many threads as possible, and/or buy some stainless button head cap screws from McMaster Carr for a lower profile and smoother contact
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Old 05-30-2019, 08:39 PM #44
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Looks from the pics that they did more than change the bend angle. It appears that they increased the radius on the bend, creating a gap that causes the bracket to rotate under load.
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Old 05-30-2019, 08:46 PM #45
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Looks like all the ladders are having their share of problems....the baja for example, gouges the top groove because the edges are too sharp. Baja was supposed to be updating the design with rounded corners on the top plate. I might still go baja, because i like the price, design, and stability. I think one issue is that there are different tolerances among all 4runners, and there is no one size fits all.
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