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Old 05-28-2019, 09:21 PM #1
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C4 Ladder fitment off, gouged out area behind tabs

I have a 19 4runner pro and I installed the C4 Fab tonight. Followed the instructions online, and then watched the video. Once installed, I test opened the hatch and it dug deep into the paint on both tabs. No amount of adjustment on the top or the bottom would fix the issue. I then attempted to grind the tabs down slightly to add some clearance. No luck. I am beyond frustrated that my brand new truck now some deep gouges in it.

Anyone run into this issue, or am I all alone?


C4 Ladder fitment off, gouged out area behind tabs

C4 Ladder fitment off, gouged out area behind tabs

C4 Ladder fitment off, gouged out area behind tabs

C4 Ladder fitment off, gouged out area behind tabs

Last edited by Jebsmith2112; 05-29-2019 at 10:44 AM.
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Old 05-28-2019, 10:29 PM #2
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Yikes! Any pics?
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Old 05-29-2019, 12:32 AM #3
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This concern me, as Im looking at ladders. You try reaching out to C4?
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Old 05-29-2019, 12:44 AM #4
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pics?
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Old 05-29-2019, 06:54 AM #5
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I have contacted c4. Waiting on a response. I'll get pics today.
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Old 05-29-2019, 08:25 AM #6
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So sorry, that really sucks! I would be beyond frustrated.

I have this ladder on order. Concerned...
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Old 05-29-2019, 09:44 AM #7
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I received my ladder last night and tried to install as well. It's a pain in the dick to get lined up properly. Unfortunately, I nicked up my paint in a few spots as well. Couldn't get the ladder fitment correct (top plate would not sit flat on the paint), going to give it another whirl on Thursday.
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Last edited by aelarson; 05-29-2019 at 05:46 PM.
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Old 05-29-2019, 10:20 AM #8
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Quote:
Originally Posted by aelarson View Post
I received my ladder last night and tried to install as well. It's a pain in the dick to get lined up properly. Unfortunately, I nicked up my paint when I accidentally slid the top plate across the hatch...totally my fault, but frustrating never the less. Couldn't get the ladder fitment correct (top plate would not sit flat on the paint), going to give it another whirl on Thursday.
The is my exact problem. The top plate refuses to sit flat. Uploading pics now. I wonder if this most recent batch of ladders is off on some measurement. I am beyond mad at this. 2 month lead time, and I am shorted 8 screws and it doesn't fit.
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Old 05-29-2019, 10:29 AM #9
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Quote:
Originally Posted by Jebsmith2112 View Post
The is my exact problem. The top plate refuses to sit flat. Uploading pics now. I wonder if this most recent batch of ladders is off on some measurement. I am beyond mad at this. 2 month lead time, and I am shorted 8 screws and it doesn't fit.
Interesting. Did you use cardboard to wedge in between the hatch and the wrap around tab on the top plate? I used a cardboard piece, which helped, but wouldn't keep the plate flat. My dad and I were installing it and couldn't get it for the life of us. It is almost like the uprights are too short, so when you bolt the uprights to the bottom plate, it pulls down on the top plate forcing the leading edge upwards.
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Old 05-29-2019, 10:31 AM #10
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OK. I am trying to upload pictures, but the smallest size I can get them to is like 700kb. Any hosting link isnt working. Any help?

here is a google drive link to the photos

4runner ladder - Google Drive

Last edited by Jebsmith2112; 05-29-2019 at 10:35 AM.
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Old 05-29-2019, 10:36 AM #11
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Quote:
Originally Posted by Jebsmith2112 View Post
OK. I am trying to upload pictures, but the smallest size I can get them to is like 700kb. Any hosting link isnt working. Any help?

here is a google drive link to the photos

4runner ladder - Google Drive
Nevermind, see the pics above.
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Old 05-29-2019, 10:36 AM #12
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Quote:
Originally Posted by aelarson View Post
Interesting. Did you use cardboard to wedge in between the hatch and the wrap around tab on the top plate? I used a cardboard piece, which helped, but wouldn't keep the plate flat. My dad and I were installing it and couldn't get it for the life of us. It is almost like the uprights are too short, so when you bolt the uprights to the bottom plate, it pulls down on the top plate forcing the leading edge upwards.
Dude.... you are pulling the words out of my mouth. That is the exact problem. Check my google drive link and you will see exactly what you described.
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Old 05-29-2019, 10:39 AM #13
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Quote:
Originally Posted by Jebsmith2112 View Post
Dude.... you are pulling the words out of my mouth. That is the exact problem. Check my google drive link and you will see exactly what you described.
Just checked out your pictures. Same exact issue, like you said. I didn't stick it down because I knew the tape wouldn't hold that edge down.

Hopefully someone who has installed can provide some insight!
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Old 05-29-2019, 10:45 AM #14
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Quote:
Originally Posted by halflife78 View Post
Nevermind, see the pics above.
Thank you sir, pictures added.

and here is my buddies ladder, from a previous batch... same exact truck..

C4 Ladder fitment off, gouged out area behind tabs

C4 Ladder fitment off, gouged out area behind tabs

Last edited by Jebsmith2112; 05-29-2019 at 10:47 AM.
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Old 05-29-2019, 10:48 AM #15
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Quote:
Originally Posted by aelarson View Post
Just checked out your pictures. Same exact issue, like you said. I didn't stick it down because I knew the tape wouldn't hold that edge down.

Hopefully someone who has installed can provide some insight!
I have a friend around the corner with the same ladder, went and took pictures of his today... it's perfect. previous batch though. Something is off with their most recent batch. You need to contact c4 now and complain.
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