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Old 07-15-2019, 08:18 PM #16
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Quote:
Originally Posted by JAXJeremy View Post
Great customer service from Motivx. This was the response I got from them..

It sounds like you got a defective wrench. It's rare, but occasionally during manufacturing the lower portion of the wrench becomes slightly rotated and no longer correctly indexed with the 64mm hex portion above which causes the problem you're describing. I was able to find your order that you placed on Amazon on 7/5/2019, just confirm for me that the shipping address is still good for you and I'll have our warehouse send you a replacement out today for you at no charge. I'm also including a pre-paid return shipping label for you to send the defective wrench back, we would like to inspect it to make sure that's the issue. Just print it out and attach it to the box and drop it in the mail. Let me know on the address and if you have any additional questions. Thanks and sorry for the inconvenience. -Motivx Support Team
Glad you got it worked out. Also glad I purchased a Motivx wrench. Love to buy products from companies that care and stand behind their products.
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Old 07-18-2019, 08:05 AM #17
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new wrench arrived last night. fit like a glove.

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Old 07-18-2019, 10:24 AM #18
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Quote:
Originally Posted by JAXJeremy View Post
new wrench arrived last night. fit like a glove.

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Old 07-18-2019, 12:48 PM #19
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So, no special Rav 4 tool? Lol
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Old 07-18-2019, 02:33 PM #20
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Nice that the company owned up to their mistake and made it right .
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Old 07-31-2019, 01:09 PM #21
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Can someone confirm if the center tube from the plastic housing needs to swapped to the metal housing? I havenít ordered yet but thought the tube is longer from the plastic housing.

Thanks.
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Old 07-31-2019, 01:52 PM #22
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Quote:
Originally Posted by gp55445 View Post
Can someone confirm if the center tube from the plastic housing needs to swapped to the metal housing? I havenít ordered yet but thought the tube is longer from the plastic housing.

Thanks.
Yes you will have to swap out the center tube from the plastic housing to the metal housing. You'll need to bend the center tabs slightly up, then push center tube down and rotate to remove it. Reverse directions to install into metal housing, then bend center tabs back down.
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Old 07-31-2019, 02:09 PM #23
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If the Motivx oil filter wrench is ordered directly from them, it can be printed with custom text with a choice of fonts.
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Old 07-31-2019, 02:42 PM #24
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Quote:
Originally Posted by gp55445 View Post
Can someone confirm if the center tube from the plastic housing needs to swapped to the metal housing? I havenít ordered yet but thought the tube is longer from the plastic housing.

Thanks.
Yes it does
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Old 07-31-2019, 02:57 PM #25
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Quote:
Originally Posted by JAXJeremy View Post
Somethings clearly not right with the tool. Tried position every possible way on the housing and no luck. Going to run up to the Autozone near my house and see if they have one of the tools there to try. The one I have is going back.
Does the new tool fit the original one? What do you see differently from the plastic one you replaced?
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Old 07-31-2019, 03:08 PM #26
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Quote:
Originally Posted by leveeguy View Post
Yes you will have to swap out the center tube from the plastic housing to the metal housing. You'll need to bend the center tabs slightly up, then push center tube down and rotate to remove it. Reverse directions to install into metal housing, then bend center tabs back down.

you don't need to bend the tabs to get the center tube out. There are instructions on the Trail4runner site that explains how to push down on the top of the tube then slide the bottom or something like that. Mine came right out.
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Old 07-31-2019, 03:09 PM #27
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Quote:
Originally Posted by Muzzle of Bees View Post
Does the new tool fit the original one? What do you see differently from the plastic one you replaced?
Not sure I understand the question. haven't replaced mine yet, but I'm assuming the new tool will work on the plastic housing just like it does on the metal one in the pic above.
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Old 07-31-2019, 03:33 PM #28
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Quote:
Originally Posted by JAXJeremy View Post
you don't need to bend the tabs to get the center tube out. There are instructions on the Trail4runner site that explains how to push down on the top of the tube then slide the bottom or something like that. Mine came right out.
Yep. Written by yours truly...

Metal Oil Filter Housing Upgrade + Motivx Tools Oil Filter Wrench

To reinstall the tube, first insert the bottom plate, with the domed side facing up. Put the spring inside the tube. Insert the tube into the housing at an angle, placing the tabs of it under the ďfeetĒ inside the housing. Push in at the bottom of the tube, while applying pressure at the top. Once installed, the tube should have spring tension on it. Press down on it a few times to ensure that it moves freely, and does not come out of the housing.

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Old 07-31-2019, 04:43 PM #29
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Originally Posted by 57HotrodVW View Post
Yep. Written by yours truly...

nice job..I was able to figure out pretty easily with your instructions.
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Old 07-31-2019, 10:29 PM #30
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Quote:
Originally Posted by JAXJeremy View Post
Not sure I understand the question. haven't replaced mine yet, but I'm assuming the new tool will work on the plastic housing just like it does on the metal one in the pic above.
In your pic the metal housing does not line up with the metal removal tool notches.
But I think I get the issue if the internals needed swapped to work.
I am surprised that the fit was that far off though.
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Last edited by Muzzle of Bees; 07-31-2019 at 10:34 PM.
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