12-12-2020, 03:53 PM
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#1
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Join Date: Nov 2017
Location: Phoenix Arizona
Posts: 264
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Member
Join Date: Nov 2017
Location: Phoenix Arizona
Posts: 264
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Lift nightmare round 2
About a month ago I posted about the nightmare lift install I had done at a shop. Rear springs, UCA's weren't installed properly. Anyways, the saga continues. First, I ordered the Eibach kit from a shop out in Ohio. When I received the kit the springs appeared damaged. The finish was flaking off. I believe this was from how they packaged them. They placed the front springs inside the rear springs. This caused them to bang around against each other during shipping. Now, I paid extra to have the top hats installed so I wouldn't have to mess with it. When I contacted the shop I bought them from they stated there was nothing they could do because they can't be returned or exchanged once the top hats were installed. They then further accused me of being the one to damage them. Naturally, not wanting damaged goods I filed a claim with PayPal and miraculously the guy decided to allow me to return them. He wrote in an email " have them sent back and I'll refund you". PayPal temporarily refunded me while they investigated. Several months later I get a charge back. I call PayPal and they say this business is saying I never sent the lift kit back. Jokes on them as I was able to provide proof from UPS with a tracking number and his signature signing for the package. Point of the story is really be careful who you do business with. Keep your receipts and shipping info. Im not sure what the rules are about posting about shops on here but this is really scumbag sh*t.
Neo-garage is who I received the damaged lift from. Link is below so you can avoid them if you would like. 2010+ Toyota 4Runner | 5th Gen | NEO Garage
I ended up placing an order with ToyTec who did a phenomenal job packaging up the product and getting it out to me.
Last edited by TheJokingExplorer; 12-13-2020 at 01:06 AM.
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12-12-2020, 04:58 PM
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#2
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Senior Member
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Join Date: Dec 2013
Location: Near Baton Rouge, LA
Age: 70
Posts: 4,077
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Senior Member
Join Date: Dec 2013
Location: Near Baton Rouge, LA
Age: 70
Posts: 4,077
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Quote:
Originally Posted by TheJokingExplorer
About a month ago I posted about the nightmare lift install I had done at a shop. Rear springs, UCA's weren't installed properly. Anyways, the saga continues. First, I ordered the Eibach kit from a shop out in Ohio. When I received the kit the springs appeared damaged. The finish was flaking off. I believe this was from how they packaged them. They placed the front springs inside the rear springs. This caused them to bang around against each other during shipping. Now, I paid extra to have the top hats installed so I wouldn't have to mess with it. When I contacted the shop I bought them from they stated there was nothing they could do because they can't be returned or exchanged once the top hats were installed. They then further accused me of being the one to damage them. Naturally, not wanting damaged goods I filed a claim with PayPal and miraculously the guy decided to allow me to return them. He wrote in an email " have them sent back and I'll refund you". PayPal temporarily refunded me while they investigated. Several months later I get a charge back. I call PayPal and they say this business is saying I never sent the lift kit back. Jokes on them as I was able to provide proof from UPS with a tracking number and his signature signing for the package. Point of the story is really be careful who you do business with. Keep your receipts and shipping info. Im not sure what the rules are about posting about shops on here but this is really scumbag sh*t.
I ended up placing an order with ToyTec who did a phenomenal job packaging up the product and getting it out to me.
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I see no reason you can't post who you did business with and then in turn tried this maneuver on you.
I would like to know "who not to do business with"!
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Saker
2021 T4R *MIDNIGHT BLACK METALLIC* TRD OFF ROAD PREMIUM 4X4| Saker’s Ebony Build | Saker’s Previous 2014 Midnight Build | Scuba Mod | LED LIGHT BAR INSTALL | Saker's EBRs Photos Updated 05-21-16| Saker's Previous 2013 FJ TT/SE
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12-12-2020, 06:58 PM
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#3
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Join Date: Aug 2019
Location: Monument, CO
Posts: 320
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Join Date: Aug 2019
Location: Monument, CO
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Quote:
Originally Posted by Saker
I see no reason you can't post who you did business with and then in turn tried this maneuver on you.
I would like to know "who not to do business with"!
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Agreed - especially the Denver shop since a lot of people in Colorado drive Toyotas. I get the shipping issue can happen; bad customer service to make you go through PayPal but at least that was mostly asthetic.
The lift install is a major issue which could have led to safety concerns or worse.
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2019 TRD ORP w/KDSS: Dobinsons IMS Lift (front C302 - 3" / rear C725 - 2.5"), Freedom Offroad UCA's, Falken Wildpeak AT3W 255/80R17, RSG Angled Kickout Sliders & Skid Plate, C4 Lo Pro, Warn Evo 10S, Agency 6 Flatlink, Diode Dynamics SS3 Fogs, Desert Does It Seat Jackers, Sherpa Crestone Rack, Outer Tents RTT
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12-12-2020, 07:33 PM
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#4
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Join Date: Nov 2015
Location: NorthernVa
Posts: 109
Real Name: William
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Member
Join Date: Nov 2015
Location: NorthernVa
Posts: 109
Real Name: William
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I think its really important that you give feedback on products and merchants that you use or buy products from. I appreciate it and use that info. A lot of things I want to use on my 4Runner come from this and other sites and from members like you who have tried products, ordered from merchants or used a utilized a certain business.
If something isn't as promoted, has bad customer service or a bad product, speak up so I can avoid dealing with those same issues.
So from my side, I think you can and should speak up when things aren't right.
I would appreciate it so I can avoid those same issues.
W
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12-12-2020, 08:37 PM
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#5
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Join Date: Nov 2017
Location: Phoenix Arizona
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Quote:
Originally Posted by Sundy
Agreed - especially the Denver shop since a lot of people in Colorado drive Toyotas. I get the shipping issue can happen; bad customer service to make you go through PayPal but at least that was mostly asthetic.
The lift install is a major issue which could have led to safety concerns or worse.
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Just FYI the shop I used was not in Denver. I know my profile says Denver that is old and I need to change it.
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12-12-2020, 11:49 PM
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#6
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Join Date: Jul 2020
Location: CA
Posts: 172
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Join Date: Jul 2020
Location: CA
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You started a thread to warn everyone to “be careful who you do business with” and then don’t reveal who we should not do business with? Seems naming these shops could do at least someone on this forum a service.
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12-13-2020, 01:02 AM
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#7
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Join Date: Nov 2017
Location: Phoenix Arizona
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Quote:
Originally Posted by NotaTRD
You started a thread to warn everyone to “be careful who you do business with” and then don’t reveal who we should not do business with? Seems naming these shops could do at least someone on this forum a service.
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The only reason I didn't name the shop was because I have seen other reviews on here and people don't name drop. OP is updated to include the shops info information.
Last edited by TheJokingExplorer; 12-13-2020 at 01:07 AM.
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12-13-2020, 01:05 AM
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#8
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Join Date: Apr 2019
Location: Los Angeles, CA
Posts: 975
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Quote:
Originally Posted by TheJokingExplorer
The only reason I didn't name the shop was because I have seen other reviews on here and people don't name drop.
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Depends on how severe the mistake was!
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2019 ORP - KDSS, Dobinsons C59-302/GS59-700 front and C59-725/IMS59-50701 rear, Dobinsons UCA, DuroBump/Daystar bumpstops, Sonoran Steel High Articulation tracbar, Marlin Crawler LCA frame brace, OGS Lo-Key Bumper w/ Warn VR EVO 10-S, RCI Sliders, fully armored with RCI/C4/Outgear Solutions skids, Falken Wildpeak M/T 285/70/17, LFD SS-Crossbars, ARB breather kit (Rear Diff and Locker), ScanGaugeII, Anytime Front/Backup Camera, onboard ARB Twin compressor MORRFlate kit, and DD SS3 Sport fogs
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12-13-2020, 01:09 AM
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#9
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Join Date: Nov 2017
Location: Phoenix Arizona
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Quote:
Originally Posted by SpeedyKevin
Depends on how severe the mistake was!
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Yeah, well trying to scam roughly $900 out of your customer I would argue is a pretty severe "mistake".
Last edited by TheJokingExplorer; 12-13-2020 at 01:14 AM.
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12-13-2020, 01:46 AM
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#10
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Join Date: Apr 2019
Location: Los Angeles, CA
Posts: 975
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Quote:
Originally Posted by TheJokingExplorer
Yeah, well trying to scam roughly $900 out of your customer I would argue is a pretty severe "mistake".
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then name em so those around don't run into that problem!
EDIT: Nevermind, you did ! Hopefully no one else runs into issues with them.
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2019 ORP - KDSS, Dobinsons C59-302/GS59-700 front and C59-725/IMS59-50701 rear, Dobinsons UCA, DuroBump/Daystar bumpstops, Sonoran Steel High Articulation tracbar, Marlin Crawler LCA frame brace, OGS Lo-Key Bumper w/ Warn VR EVO 10-S, RCI Sliders, fully armored with RCI/C4/Outgear Solutions skids, Falken Wildpeak M/T 285/70/17, LFD SS-Crossbars, ARB breather kit (Rear Diff and Locker), ScanGaugeII, Anytime Front/Backup Camera, onboard ARB Twin compressor MORRFlate kit, and DD SS3 Sport fogs
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12-13-2020, 02:05 AM
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#11
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Join Date: Mar 2017
Location: NYC
Posts: 1,135
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sucks you had to deal with a seller like this.
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2017 Barcelona Red TRD PRO - Urd Supercharged - 4.88 Gears - ADS Shocks with External Reservoir/Clickers - King Secondary and Rear Bumpstops - Total Chaos Expedition LCA - JDFabrication LCA Pivot - RCV CV Axles - Icon UCA - Titan7 T-AK1 - Nitto Ridge Grappler 285/75R17 - Oem+ Reference Audio - Proline R1 Guard Bumper - Pelfreybilt Base Rear Bumper - Heftyfab Skids - Demello X-Wing Sliders - Prinsu Roofrack - Sos Stoptech Big Brake Kit - TJM Snorkel - URD Mark3 Catback Exhaust
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